Hospitality Tip of the Week™: The "little things" that make a difference
publication date: Mar 28, 2011
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author/source: Dr. John Hogan CHA CHE CMHS
Hospitality Tip of the WeekTM
"It is the little things that can
make a huge difference, and the phone is a central communicating
center that is used by literally every guest every day. At your next
meeting (and every week thereafter), include attention to the high
touch, "little things" that should be the heart of your
hospitality business."
