HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
December 2019
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Guest Service in Hotels
»
Insights from Hotel Impossible
Insights from Hotel Impossible
publication date:
Oct 15, 2014
|
author/source:
Travel Channel's "Hotel Impossible,"
Previous
|
Next
 
How to spot good hotels -
Insights from Hotel Impossible
Related Articles:
Bill Gates on Issues facing hotels and hospitality
Empower Your Well-selected Leaders
6 Observations on Finding and Employing Problem Solvers by Dr. John Hogan
Overview for Consulting from HospitalityEducators
A tongue in cheek look at the need for clear communication
Getting the Most out of your Hotel Franchise Investment - Part 2
5 Common Words That Create Failure
Making “CELTIC PRIDE” work for you
Hotel sales managers who excel use a flat list
RoomAllocator App Overview
Take a sledgehammer to conformity
Maximizing TripAdvisor
Hospitality Conversations™ : Examining the Learning Options Available in the Hospitality Field. by Dr. John Hogan
An Objective Employee Evaluation Tool You Never Use
LESSONS FROM THE FIELD - Identifying Your Customers
10 occurrences that could ruin a guest’s stay
Strategies to Make Your Hotel More Profitable NOW
Hotel Impossible - Do's and Don'ts
Cultural Intelligence Education Series
The Power of Words
Crisis Management, Part 2
Who Has the Perfect Hotel?
What is the best room or suite in your hotel?
What's the Problem? How do you deliver consistent and exceptional Guest Service?
The value of a freebie
Examples of Shockingly Excellent Customer Service
Getting Smart on Uncle Sam’s Dollar
KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership
Guest Service - Positive Telephone Skills
Hospitality Tip of the Week : A Hotel Thanks its' Biggest Customer in a Unique Way
Apple's 5 Steps Of Service
CRM Strategies Helps Improve Profitability
MBWA…
Training Exercises to Reduce Wasting Time in Your Hospitality Businesses by Dr. John Hogan
5 Lessons from the World’s Most Brilliant Minds
How Hotel Owners And GMs Can Change ‘The Top 10 Reasons Why Hotels Underperform’ - Part 2
Baker's Dozen of REASONABLE CARE Strategies
Cornell Center for Hospitality Research Roundtables Focus on Brand Management, Social Media, and Ethics
Uplifting Service: Authors@Google
The Point of No Return: Business Lessons from the Economic Crisis
Managing Values Across Cultures: A Harvard Business School Interview on Values in Business Today
Leadership Must-Do's That Produce Great Results! - Week #5
A Baker’s Dozen of Safety & Security Suggestions
The Secret to Incredible Service
Leadership Must-Do's That Produce Great Results! - Week 1
10 occurrences that could ruin a guest’s stay
Training and Development – A self-analysis
Observations from HospitalityEducators.com on the "Best Hotel in the World"
Unleash the potential ! Recognize the true value of your Front Line Sales People
The Simple Truths of Service
3 Tools to Make You More Time-Efficient
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
The cost of a BAD Power Point Presentation
Why Hotels Need Effective Customer Relationship Management (CRM) Implementations
"A Baker’s Dozen" of Strategies for Hotel Banquet Managers by Dr. John Hogan
Engage Your Staff to Frame the Guest Experience
The History of Distance Learning [INFOGRAPHIC]
Where is your desk? Another “High Touch” Lesson for Hospitality Managers
Trump Hotel Wins By Not Taking Customer Experience Shortcuts
Training Games and Icebreakers #6 -10
How to avoid liability for inadequate hotel security
A Video on How Coordinated Efforts Can Make A Difference
OSHA Quick Takes
Now is the time to invest in Your People
“A Bakers Dozen” of Strategies for Hotel Sales & Marketing Professionals
The Commoditization Of Everything-The Tortoise and the Hare
Why do great leaders express so much gratitude?
PREPARING FOR TRAINING by Jennifer Calhoun
Building breakfast, the better-for-you way
Is MBWA…A Lost Term………?.
John Hogan CHA CMHS CHE CHO HospitalityEducators.com Faculty and Speakers
A Bounty of Bouquets - Insights for Innkeepers
How & Why You Should Live A Life of Integrity
Employee Motivation - A 7 Point Checklist For Success
TRAINING DOCUMENT FOR NEW HOUSEKEEPING SUPERVISORS
the importance of brands in creating value
Planning For Profits - An introduction to the budgeting process
How Hotel Owners And GMs Can Change ‘The Top 10 Reasons Why Hotels Underperform’ – Part 1
If You Need Something, Just Ask
A Day in My Kimpton Life, Director of Housekeeping
Our Industry Links
TripAdvisor Survey Reveals Three Quarters Of U.S. Travellers Sharing Trip Experiences On Social Networks
Bill Marriott talks about the World of Opportunity at Marriott and how these core values have sustained the company for 85 years.
The Most Important Words for the Workplace or “A short course in human relations” by Dr. John Hogan
15 Tips in eLearning and Training
We are in the experience-creating business
Can TripAdvisor.com be trusted?
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
John J. Hogan CHA CHE CMHS CHO
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com