Operations Planner
« 
August 2019
 »
SMTWTFS
 123
45678910
11121314151617
18192021222324
25262728293031

World Class Service 101: Know the difference between meeting and exceeding expectations

publication date: Jun 23, 2012
View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.
You can’t just put processes and standards in place to avoid messing up. The guest does not   expect you to mess up. Instead, actually exceeding expectations and impressing the guest is what leads to a perfect experience.


Sorry this page is available to subscribers only.
If you're not a subscriber why not join today?

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.


To gain access to the members only content click here to subscribe.

You will be given immediate access to premium content on the site.
Search the Site