Recent Articles in Human Resources

New Requirements For Claiming Tip Credit in USA
Jan 29, 2014

May, 7, 2011 - Under a U.S. Department of Labor rule, which went into effect May 5, 2011, employers must comply with specific procedures if they seek to claim a tip credit for wages paid to employees who receive tips in addition to a cash wage. Every employee for whom a tip credit is applied as part of his or her wages, must be notified in certain formats as noted in the full article.

5 Stars vs. 4 Stars: What’s the difference?
Jan 28, 2014

 Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed everyday (yes, everyday).

Mind Your Manners - Part Two - Case Study by Kathleen Hogan
Jan 27, 2014

The following is a personal case study of two banks where I have worked and how their corporate manners affected their respective team members. This case study research was compiled in 2002. Two different corporate cultures were created by senior management's manner of conducting business. One emphasized professionalism while the other emphasized performance results.

Strategies to Motivate Your Employees #31-40
Jan 26, 2014

Building Trust - part of the Hospitality Supervisor Training series
Jan 26, 2014

The skill to build a trusting organization is one of the most important characteristics of leaders who seek to build hotels and hospitality businesses that share the responsibility of achieving the mission and vision explained in a previous section. A hotel can have an advantage in location, facility or cost consideration, but long-term success depends substantially on the service delivered by the hotel staff. Ongoing excellence in service means coordinated communication and a trained staff that is committed to the guests and to each other. 
This is part of the Hospitality Supervisor Training series.

Talent Recruitment: Polishing Your Diamonds
Jan 25, 2014

Today, more than ever, loyalty is a precious currency. Like trust, you don’t bestow loyalty, you earn it. Remember, followers imitate leaders and a ruthless captain may end up falling on his own sword. Loyalty does not mean money; it goes far deeper than that. It’s about opportunity, culture, a future and values. How are you on all of the above? Do you deserve my loyalty? Better still, have you earned it?

Managing People Across Cultures: Short Focused Programs
Jan 25, 2014

ESE Assistant Professor Yih-teen Lee talks about the Short Focused Program 'Managing People Across Cultures.          

Factors in Hospitality Hiring Decisions- Cornell Research Findings
Jan 25, 2014

	Restaurant managers prefer to hire pleasant people  The study, “What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions,” is presented in the featured article in the May 2011 of the Cornell Hospitality Quarterly (CQ), which is published by Sage Publishers in conjunction with the Cornell Center for Hospitality Research.

Tips for Structuring Your Property’s Diversity Program
Jan 24, 2014

Jennifer Calhoun MBA, CHE |Phd Candidate, Auburn University

Founding Associate, HospitalityEducators.com
Helpful Hints in Developing the Strengths of the Professionals in your Hotel.

What Your HR Documents Need to Contain
Jan 24, 2014

Three Ideas on What Your HR Documents Need to Contain

In Part 1 we looked at why it’s vital for organizations to document employment situations diligently. But what constitutes good documentation that reduces employer risk? Of course every situation is fact specific but, practically speaking, here’s some guidance on some types of documentation and what to include:

Train The Trainer: Effectively Reaching Today’s Adult Learners by Dr.John Hogan
Jan 24, 2014

An upbeat sign that our hospitality industry does appear to be rebounding was the posting of 20+ senior training positions noted on one of the industry leading employment sites. This article addresses the professionals who will be influencing those people entering our job markets and it offers some  “hotel common sense” in effectively reaching the adult learners of today. 

IN SUPPORT OF BACKGROUND CHECKS
Jan 24, 2014

LOSS PREVENTION MANAGEMENT BULLETIN Prepared as a service of the AH&LA by the Loss Prevention Management Institute,