How will hospitality businesses address the future of their organizations at a time when many hotels, restaurants, spas and clubs are all combating the danger of becoming a commodity?
The California Chamber of Commerce has produced a white paper cataloging the top 10 mistakes most likely to get a company sued. While a few of the laws cited apply specifically to California, some of them are federal and may apply in your state. The report observes: "Employers may unintentionally violate employment laws simply by trying to provide some flexibility for an employee, save money for the company or just be nice."
Here are the 10 Mistakes Most Likely to Get You Sued
Imagine you are a hotelier hiring for a sensitive position - perhaps a night auditor or purchasing clerk; your practice is to conduct criminal-background checks on all applicants, since almost all of your employees will have some access to your guests and their property.
This article addresses The Changing Legal Landscape
Claims resulting from workplace violence, sexual harassment and similar transgressions have increased dramatically in recent years.
Damage awards under common law claims such as negligent hiring, retention and supervision (as opposed to a statutory claim under Title VII) are not subject to a cap.
Between 1983 and 1995, judgments arising from negligent hiring and related claims averaged $810,000 on a nationwide basis. Source: www.suttonassociates.com/insights “Negligent hiring: Employer Risk of Civil Suit on the Rise.”
Employers must become increasingly vigilant in their hiring, retention and supervision policies and practices.
Email marketing has become a critical driver of repeat customers and new leads, and these days no small business can afford to do without it. But there are so many options and features to navigate—how do you choose?
We’ve compiled a list of ten worthy options for email marketing services for small businesses, each with its own advantages depending on your needs.
This dissertation looked to understand labor turnover through managerial and expert perspectives on what trends look like in hotels across the world, and how and why high turnover trends are problematic. There are also the concerns of how the external environments influence the outcome of year-on-year turnover rates, and what concerns the individual hotels.
The use of a case study allowed the comparison of multiple hotels from different continents, cultures, and companies. No two hotels expressed the same exact strategy in hiring, training or the culture within the hotel. Each manager reacted and responded differently to the idea of exploring the labor turnover rates in their hotel, and from each interview can draw varying conclusions to why high turnover is present and problematic. The experts were able to shed light on the topic from different perspectives, as well as acknowledge their own frustrations of the industry and potential strategies to ‘fix’ high labor turnover.
Conrad Hilton College, University of Houston student Maria Hernandez uncovered an excellent checklist while working on a research project for a class in Safety, Sanitation and Security. This checklist was adapted from “Violence on the Job: A Guidebook for Labor and Management”.
In partnership with America's Promise Alliance, The Ritz-Carlton Hotel Company developed "Succeed Through Service" to engage employees at all Ritz-Carlton hotels, residences and destination clubs with a school in a underserved local community. "Succeed Through Service focuses on giving young people a bright future through life-skills training, career exploration, and service-learning projects," said Ritz-Carlton President and COO Herve Humler. "As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them do their best."
In the hospitality industry, we often privately and publicly talk about our most important asset as being our people. We hear that it is not the "polished marble or the lobby waterfalls or the shiny brass" that will make us successful, but the staff that we employ to carry our message, to represent us and to meet the needs of our customers. There are dozensI of ways to accomplish this and many of them need not cost much in money, but they do need the "cost" of attention and managerial/owner time.
The Boston Red Sox 2013 World Series championship will long be remembered as proof that you can turn around nearly anything. The team ended last season at the bottom of the standings (Las Vegas odds were 28 to 1 that they’d make it to the World Series), but rallied this year. With renewed solidarity and determination, the beard-wearing Sox went on to win the division, the playoffs, and the big prize.
