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Why Hospitality Trainers Are More Important Than Ever Nov 4, 2013: Because of this great need for additional education in our businesses, I stand by what I wrote in the subtitle of this blog post: hospitality trainers are more important than ever. Thankfully we have an organization such as CHART to support one another through these challenging times and are able to learn, share, grow, and care with the very best in our industry.

Family and Medical Leave Act Oct 26, 2013: Overview

The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage under the same terms and conditions as if the employee had not taken leave.

US Department of Labor /Staffing Companies/Risks Oct 23, 2013: Under the FLSA, an employment relationship must be distinguished from a strictly contractual one. An employee – as distinguished from a person who is engaged in a business of his or her own – is one who, as a matter of economic reality, follows the usual path of an employee and is dependent on the business that he or she serves.

Rethinking A Glass Ceiling in the Hospitality Industry Oct 16, 2013: Despite well-publicized exceptions, women are the minority in the highest levels of executive leadership—a phenomenon traditionally attributed to workplace barriers collectively termed the glass ceiling.

Newer research, however, increasingly implicates self-imposed barriers to women’s advancement. This suggests that barriers to women might be undergoing a “shift” whereby personal priorities hold greater influence over advancement opportunities than do traditional workplace barriers.

A Message to Hotel and Restaurant Managers Oct 5, 2013: Connecting the Dots: Every Worker Should Know Know Why They Matter

Recommended Reading by Dr. John Hogan- High Impact Hospitality - 5 Stars Sep 23, 2013: Chase LeBlanc has delivered an excellent message for managers at various levels in his book that is packed with excellent background materials and facts for those in the hospitality field. I intend to include it my RECOMMENDED READING on my hospitality sites and in my supervisory seminars.

The Power of Encouragement - Even Eagles Need a Push Sep 18, 2013: Even Eagles Need a Push

The life-changing power of encouragement is the focus of Even Eagles Need a Push by David McNally and Mac Anderson.

"Why it is not OK to have an average turnover." Sep 4, 2013

Javier Tomé in his first article as a Guest Columnist for HOSPITALITYEDUCATORS.com shares insights on understanding the reasons behind turnover in many hospitality businesses and offers some interesting questions on how to address the problem. Part two will follow next month.

Customer Service Behaviors Aug 27, 2013: Customer Service assessment tools offers just what businesses needs. We believe that great customer service begins with people who are naturally inclined to serve others.

Can we do it better in terms of Human Capital and set apart from our competitors? Aug 22, 2013

For most small and medium size businesses comparison with competitors in terms of staying close to “standard practices” and “average key performance indicators” is a fair measure to justify that things happen because of the market problems, and not because of “me”, and the Hospitality Industry can be included in that believe.

HospitalityEducators.com Guest Columnist maintains that in today’s world, success is about differentiating from competitors, doing things better and setting apart from old ways and standards, and Human Capital is one of the key factors to achieve it, helping us push our business to a whole new level.