Recent Articles in Human Resources

OSHA RULES EMPLOYER PAYS FOR PERSONAL PROTECTIVE EQUIPMENT
Aug 21, 2013

This short article gives an overview to an OSHA final rule on issues affecting hotels, “Employer Payments for Personal Protective Equipment”

Employees are Your First Customers - Happy Employees Part 1
Aug 7, 2013

All too often, restaurant owners take their employees’ job satisfaction for granted. They focus all their energy on achieving financial results, acquiring new customers, launching new marketing ideas, and driving guest satisfaction, but they forget about the people who actually turn all those HR action verbs into real-life actions.  Treating employees as internal customers is the first step in providing a productive, positive environment, which reinforces your company’s hospitality and service culture.

Fundamentals of a Pre-Screening Phone Interview Questionnaire
Aug 4, 2013

The benefit of conducting a pre-screening telephone interview is to both save time for the interviewer (and candidate) and the business money.  These questionnaires can help qualify candidates and move them to the next level of the recruiting process.

Recommended Reading: How to Argue & Win Every Time: At Home, At Work, In Court, Everywhere, Everyday
Jul 24, 2013

Hotel Training includes Persuasion, Conviction and Negotiation  

ADA Business Brief - Service Animals
Jul 19, 2013

Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. This federal law applies to all businesses open to the public, including restaurants, hotels, taxis and shuttles, grocery and department stores, hospitals and medical offices, theaters, health clubs, parks, and zoos.

Strategies for Motivating Your Team and Yourself!
Jun 18, 2013

Work Like You Own It! 2.0                                        Energize it. Recognize it. Celebrate it.

Hiring tools to help us reduce costs, and hire the right person!
Jun 6, 2013

Guest Columnist Javier Tomé continues his series on making good hiring decisions and understanding some of the challenges facing all employers in the hospitality industry.

How to Turn Bad Customer Service Into a Win-Win
Jun 4, 2013

Despite your best attempts at providing stellar customer service, mistakes happen from time to time. Sometimes circumstances beyond your control result in unhappy customers. If you don't turn these bad experiences into something positive, your customers will head out the door and straight for your competitors. But what if there was a way to turn these mishaps into an overwhelmingly positive experience, possibly even earning your company some word-of-mouth props and new customers?

Strategies to Motivate Your Employees #61-70
May 27, 2013

Talk Radio Featuring HospitalityEducators.com
May 10, 2013

This " Bottom Line" discussion with Kathleen Hogan and John Hogan of HospitalityEducators.com focuses on a number of topics including: Profitability, Operational Management, Leadership Development, eCommerce, Marketing and Talent Management.

'It's Not Easy Being Green'
May 7, 2013

Hotel Online
News for the Hospitality Executive
In 2013, Cayuga Sustainable Hospitality will celebrate its 10th birthday as a hospitality management company managing upscale hotels, resorts and lodges in Central America, all with a strong focus on sustainability. It has been 10 very fulfilling years, filled with challenges and drawbacks. When we started, we had one client and now our portfolio boasts nine projects in Costa Rica and Nicaragua (with several new ones on the drawing board). So business is good, but often at a high cost and wearing our owners and managers at a stronger pace than normal.

How Well Do You Manage Your Time?
Apr 24, 2013

Effective use of time is a challenge for everyone in the hospitality business. 
This questionaire will offer you some insights into how you spend your time.