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Industry Terms to Know : Operations and Management Emphasis

publication date: Aug 4, 2012
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There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood.  As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms. 

Some of those phrases are used mainly in sales, while others are primarily operational in nature.  In larger, full service hotels, the Rooms Division will include those departments that service the non-food and beverage areas.  The largest of those departments are Front Office and Housekeeping. 


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