Communicating with Guests who are Deaf or Hard of Hearing in Hotels
publication date: Mar 5, 2014
Americans with Disabilities Act - An ADA Business BRIEF:
People who are deaf or hard of hearing use a variety of ways to communicate. Some rely on sign language interpreters or assistive listening devices; some rely primarily on written messages. Many can speak but are not able to hear words spoken by others. The method of communication and the services or aids hotel staff must provide will vary depending upon the abilities of the guest and on the complexity and nature of the communications that are required.
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