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The EVOLUTION of BEST PRACTICES in HOSPITALITY and TOURISM (part 1 of 2)

publication date: Aug 11, 2011
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Dr John HoganThe hospitality industry in many ways has become a mature industry, with innovations primarily in the technology side. Tourism, by contrast, can continue to evolve as the next generations embrace the traditional venues, while seeking alternative locations and interests such as volunteer tourism, environmentally related sites and humanitarian causes. This article offers five critically important service management issues that will impact the hospitality and tourism industry over the next decade.


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