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Mind Your Manners - Part Two - Case Study by Kathleen Hogan

publication date: Jan 27, 2014
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The following is a personal case study of two banks where I have worked and how their corporate manners affected their respective team members. This case study research was compiled in 2002.

Two different corporate cultures were created by senior management's manner of conducting business. One emphasized professionalism while the other emphasized performance results.


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