HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
August 2024
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Guest Service in Hotels
»
A Perception on Customer Service
A Perception on Customer Service
publication date:
Jul 24, 2015
|
author/source:
Dr. Tony Alessandra on YouTube
Previous
|
Next
 
Dr. Tony Alessandra offers his insights on the state of customer service today. The experts at HospitalityEducators.com can work with your team to enhance your guests' experience.
Related Articles:
How to Make Your Video Go Gangnam Vira
10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace
Don’t settle for the “Customer Service Checklist” – Buy in to the philosophy
L-E-A-R-N, T-R-U-S-T, M-E-N-T-O-R , E-M-P-O-W-E-R = S-U-C-C-E-S-S
The Cost of Hotel Marketing
89 Ways to Get Email Addresses for Newsletters & Marketing Campaigns
Customer Service Behaviors
Managers are not exempt from serving
Global Responses and Personal Stories of Delivering Hospitality
Restaurants add multicultural training as minority populations grow
Video Marketing Mistakes That Cause You to Lose Customers
KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership
Overview for Consulting from HospitalityEducators
Hospitality Tip of the Week: Customer Service - ''Wendy Story"
What's the Problem™? The Need for Mentors and Role Models in Today's Hospitality Workforce
Meeting the Need for Talent: A Baker's Dozen of Questions
Don’t Let the Competition Steal Your Clients
Lessons in Leadership Hospitality Tip of the Week™ “Focus on Continuous Improvement” ."
The Secret to Incredible Service
Growing Talent Does Not Happen Without Focused Effort in Hospitality
Keys to Social Media Marketing Success
What's the Problem? Identifying, hiring, training, motivating and keeping hospitality superstars!
The 4 step formula for using Social Media Marketing for your business...
11 of the Best Customer Service Stories Ever
Social Media: Hoteliers “Down Tools” on Social Media
Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service?
Meet Your Complaining Customers, What Causes Them To Complain, And How Complaints Affect Your Business
Making Customer Service Real
The EVOLUTION of BEST PRACTICES in HOSPITALITY and TOURISM (part 1 of 2)
The 3 Stages of Video Marketing
Harness the Power of the Millennial Generation
Emily Pentecost Ellis, CHE CHRE CHT ME HospitalityEducators.com Faculty and Speakers
Why Does Customer Service Suck? or Understanding the Differences in Customer Service and Customer Empathy
Your Hotel's Safety Measures
John Hogan CHA CMHS CHE CHO HospitalityEducators.com Faculty and Speakers
5 Basic Tips to Make a Professional-Looking Video
Exceptional Customer Service - at no extra cost!
10 things to consider about negotiating a new hotel management agreement more successful.
What's Hot and What's Not in for Meetings
Fifteen Guaranteed Signs that Your Business Will Fail
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
Kathleen Hogan, MBA
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com