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Understanding the Developing Perspectives in Quality Assurance Part 2 in Hospitality Conversations ™

publication date: Jun 14, 2012
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The terms “Quality and Excellence” are often very hard to explain in a single word, yet as consumers, we seem to know instantly if the hospitality service or product we are receiving is of the caliber we expected. In this two part series on Quality, John Roberto, Senior Vice President & Managing Director of Quality Assurance at LRA Worldwide, Inc., completes his interview on changes in many different types of hospitality and service businesses.


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