publication date: Jan 27, 2012
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author/source: HospitalityEducators.com
1. Name your favorite
hotel and why it is special to you -
- Sentosa Resort & Spa (Singapore)
- amazing moments of peace, outstanding service delivery standards for a
very nicely designed resort
2. Name your favorite
restaurant and why it is special to you -
- Busaba Eathai (London) -
great food, relaxed atmosphere, lovely surroundings, my London cantine
3. Where do you vacation
the most often?
4. What is your
favorite charity or cause?
- Doctors
of the World - I completed the London to Paris bike ride
2010, and I am assisting with the organisation of the 2011 ride
- Also helping whenever I
can with environmental sustainability issues (carbon offsetting, projects
...)
5. Name your pet
service peeve, why and any ideas you may have to address it
- Staff talking to one
another, ignoring waiting customers in front of them - good service is
very simple, if only people would apply some empathy and use common sense
6. Who was the most
important mentor in your life and why?
- My Dad - he taught about being
organised, disciplined and demanding with oneself
7. In the last five
years, what has been your most memorable meeting or convention experience and
why?
- Probably the reunion we
organised at the Holiday Inn Woking (UK) for alumni of a school for deaf -
we had to completely reorganise operations for one weekend: learn basics
of sign language, understand special needs and rethink fire procedures
(evacuation) - One of those moments when teams come together and
accomplish great things - we were all so exhausted, but felt so fulfilled
at the end: a team' success on all fronts
8. What is the one
piece of advice you would offer to a graduating student with a hospitality
degree?
- Listen, observe and think
on a daily basis, hotels are not factories - And also, apply the Golden
Rule: treat others like you would like to be treated yourself
9. What is the one
question do you wish someone would ask you in an interview today?
- What is your vision of the
hospitality industry today and tomorrow?
Eddy BROSSE A global Hospitality Manager
considering the next step Paris, France
http://fr.linkedin.com/in/eddybrosse
Mobile: +33 (0) 6.85.17.25.45 - Skype:
eddyetseb - Twitter:
http://twitter.com/eddybrosse
Posted to HospitalityEducators.com
