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Paying Attention to Details Can Really Pay Off!

publication date: Mar 7, 2012
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Life can be full of (pleasant) surprises | By Terence Ronson

Life can be full of (pleasant) surprises | By Terence Ronson

The Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations.



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