Member Login |
Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan
publication date: May 16, 2018
|
author/source: John Hogan CHA CHE CMHS CHO
Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality.
KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONSTM, Lessons from the FieldTM, Hotel Common SenseTM and Principles for Success Feel free to share an idea for a column at john.hogan@hospitalityeducators.com anytime or contact me regarding consulting, customized workshops, speaking engagements ... And remember - we all need a regular dose of common sense. John J. Hogan, Crowne Plaze O"Hare, "A Career Hotelier's Insights on Optimizing Meeting Success" John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium ( www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES. Consulting Expertise and Research Interest
If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention. Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations http://www.linkedin.com/in/drjohnhoganchache CONTACT John J Hogan, CHE CHA CMHS CHO United States - Phoenix, Phone: 602-799-5375 |
Search the SiteEducator Profiles |