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The Evolution of Best Practices in Hospitality and Tourism (part 2 of 2)

publication date: Aug 15, 2011
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THE EVOLUTION OF BEST PRACTICES IN HOSPITALITY AND TOURISM (part 2 of 2)
The first part of this series outlined a number of service management issues I felt would influence the hospitality and tourism industry over the next decade. Part 2 addresses service management topics I felt would be relevant to focus on to mid-career hospitality and tourism professionals attending a 2-day executive education program devoted to service management.



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