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Customers Rule As Never Before, and Smart Operators Are Really Paying Attention

publication date: Nov 27, 2011
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Guests have plenty to share, if you take time to listen. And if you don't, they may go online and share it there! How many of these 'secrets' ring true for you?

Guests have plenty to share, if you take time to listen. And if you don't, they may go online and share it there! How many of these 'secrets' ring true for you?



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