MBWA…A Lost Term………. This was a term used by men like Charles E. Henning, Henrich Mario, and Jim Gernhofer, all veteran hoteliers, a term that I seldom see used today with all the technology today, Manage By Walking Around. There was a time that the Hotel Manager would schedule time to walk the property. This style is works for managers who are actively engaged in the day-to-day activities of the business. This approach works well when a manager has made a commitment to spend a dedicated amount of time on the floor with the employees or in various employee offices each day. 

Michael Juell

Managing Partner at Sutter & Pine Hospitality