HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
October 2021
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Guest Service in Hotels
»
Hotel Impossible - Do's and Don'ts
Hotel Impossible - Do's and Don'ts
publication date:
Sep 25, 2013
|
author/source:
HospitalityEducators.com Resources
Previous
|
Next
 
http://youtu.be/2HVTlbvJAt0
Related Articles:
What do hoteliers think of this list? Top 10 Do's to Make Your Stay Memorable
Why Hotels Need Effective Customer Relationship Management (CRM) Implementations
Trump Hotel Wins By Not Taking Customer Experience Shortcuts
RoomAllocator App Overview
The Secret to Incredible Service
Apple's 5 Steps Of Service
Managing Values Across Cultures: A Harvard Business School Interview on Values in Business Today
What's the Problem? How do you deliver consistent and exceptional Guest Service?
We are in the experience-creating business
Is MBWA…A Lost Term………?.
Insights from Hotel Impossible
Who Has the Perfect Hotel?
The value of a freebie
Bill Marriott talks about the World of Opportunity at Marriott and how these core values have sustained the company for 85 years.
the importance of brands in creating value
10 occurrences that could ruin a guest’s stay
A Bounty of Bouquets - Insights for Innkeepers
Can TripAdvisor.com be trusted?
The Commoditization Of Everything-The Tortoise and the Hare
Maximizing TripAdvisor
Bill Gates on Issues facing hotels and hospitality
10 occurrences that could ruin a guest’s stay
Engage Your Staff to Frame the Guest Experience
TripAdvisor Survey Reveals Three Quarters Of U.S. Travellers Sharing Trip Experiences On Social Networks
A tongue in cheek look at the need for clear communication
Uplifting Service: Authors@Google
Building breakfast, the better-for-you way
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
Kathleen Hogan, MBA
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com