HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
January 2026
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Media + Social Media
»
Hospitality Tip of the Week: Customer Service - ''Wendy Story"
Hospitality Tip of the Week: Customer Service - ''Wendy Story"
publication date:
Feb 18, 2013
|
author/source:
HospitalityEducators.com Resources
Previous
|
Next
 
A HospitalityEducators.com Resource
Customer Service - ''Wendy Story"
A true story about Customer Service
A HospitalityEducators.com Resource
Related Articles:
Global Responses and Personal Stories of Delivering Hospitality
Emily Pentecost Ellis, CHE CHRE CHT ME HospitalityEducators.com Faculty and Speakers
11 of the Best Customer Service Stories Ever
10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace
L-E-A-R-N, T-R-U-S-T, M-E-N-T-O-R , E-M-P-O-W-E-R = S-U-C-C-E-S-S
The Secret to Incredible Service
Fifteen Guaranteed Signs that Your Business Will Fail
Exceptional Customer Service - at no extra cost!
Overview for Consulting from HospitalityEducators
Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service?
Why Does Customer Service Suck? or Understanding the Differences in Customer Service and Customer Empathy
Don’t settle for the “Customer Service Checklist” – Buy in to the philosophy
What's the Problem? Identifying, hiring, training, motivating and keeping hospitality superstars!
Don’t Let the Competition Steal Your Clients
Lessons in Leadership Hospitality Tip of the Week™ “Focus on Continuous Improvement” ."
Customer Service Behaviors
Making Customer Service Real
Your Hotel's Safety Measures
A Perception on Customer Service
Growing Talent Does Not Happen Without Focused Effort in Hospitality
Managers are not exempt from serving
Meet Your Complaining Customers, What Causes Them To Complain, And How Complaints Affect Your Business
The EVOLUTION of BEST PRACTICES in HOSPITALITY and TOURISM (part 1 of 2)
Restaurants add multicultural training as minority populations grow
KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership
Meeting the Need for Talent: A Baker's Dozen of Questions
John Hogan CHA CMHS CHE CHO HospitalityEducators.com Faculty and Speakers
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
John J. Hogan CHA CHE CMHS CHO
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com