Operations Planner
«  »
SMTWTFS
 123
45678910
11121314151617
18192021222324
2526272829 

Don’t Let the Competition Steal Your Clients

publication date: Oct 9, 2012
View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.

Charmed by Hospitality Marketing

Two of the biggest fears a hotel employee should have are, “Does our competition have better service than us to sway our best clients?” and “Does the competition’s customer service levels steal potential hotel group business?” The worst way to approach customer service is, “This is how we’ve been doing it for X years and it works.” Hotel guests want a “wow factor” and this applies to low-budget hotel accommodations too; most people enjoy being impressed. So, what can be done to improve hotel customer service from the top down?


Sorry this page is available to subscribers only.
If you're not a subscriber why not join today?

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.


To gain access to the members only content click here to subscribe.

You will be given immediate access to premium content on the site.

Search the Site