Operations Planner
« 
February 2043
 »
SMTWTFS
1234567
891011121314
15161718192021
22232425262728

How to Respond to Challenging Guest Reviews.

publication date: Dec 27, 2013
View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.
From Pricing Complaints to Personal Attacks:   How to Respond to Challenging Guest Reviews.
By Daniel Edward Craig

Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you catch your breath and clench your fists. How should you respond? Or should you respond at all?

If you don’t respond, you leave travelers to draw their own conclusions. If you do respond and say the wrong thing, you risk make things worse.  


Sorry this page is available to subscribers only.
If you're not a subscriber why not join today?

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.


To gain access to the members only content click here to subscribe.

You will be given immediate access to premium content on the site.
Search the Site