HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Emily Pentecost Ellis, CHE CHRE CHT ME                                         Nashville, TN

   Tenure in Industry: 25+ Years    

 Principal Consultant at Education and Training Concepts      

An accomplished business leader, consultant and education and development professional; extensive experience in operations, selection, people management training/motivation and cultural change.

Education:    Master of Education, University of Central Florida; BS, Middle Tennessee State University

Professional Certifications:

·         Certified Human Resources Executive

·         Certified Hospitality Educator; Certified Hospitality Trainer

·         Franklin Covey: Seven Habits of Highly Effective People; Great Leaders, Great Teams, Great Results; Development Dimensions International; Interaction management

Clients served include

·          Former Vice President for STAR Culture and Brand Training for Gaylord Entertainment Company (20+years)

·         Walt Disney Company

·         Program designer and facilitator for the AH &LA Educational Institute

·         Service on the AH&LA Certification Commission and the Training Advisory Council.

·          Orange County Public School District.(Florida)

Specialties:

·         Customer Service

·         Quality Assurance

·         Worked with both senior leadership and line staff from all areas of the company

·         Directed training, management development, quality assurance and communications

·         Oversaw all on-boarding, orientation and training aspects of different types of  hotels

·         Conducted brand/openings, ensuring  processes were in place to develop a service culture 

emilyellisee@gmail.com           www.linkedin.com/pub/emily-ellis/6/16a/8ab

615-305-8520 (mobile)