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Emily Pentecost Ellis, CHE CHRE CHT ME HospitalityEducators.com Faculty and Speakers
publication date: Jul 3, 2016
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author/source: HospitalityEducators.com Resources
Emily Pentecost Ellis, CHE CHRE CHT ME Nashville, TN Tenure in Industry: 25+ Years Principal Consultant at Education and Training Concepts An accomplished business leader, consultant and education and development professional; extensive experience in operations, selection, people management training/motivation and cultural change. Education: Master of Education, University of Central Florida; BS, Middle Tennessee State University Professional Certifications: · Certified Human Resources Executive · Certified Hospitality Educator; Certified Hospitality Trainer · Franklin Covey: Seven Habits of Highly Effective People; Great Leaders, Great Teams, Great Results; Development Dimensions International; Interaction management
Clients served include · Former Vice President for STAR Culture and Brand Training for Gaylord Entertainment Company (20+years) · Walt Disney Company · Program designer and facilitator for the AH &LA Educational Institute · Service on the AH&LA Certification Commission and the Training Advisory Council. · Orange County Public School District.(Florida)
Specialties: · Customer Service · Quality Assurance · Worked with both senior leadership and line staff from all areas of the company · Directed training, management development, quality assurance and communications · Oversaw all on-boarding, orientation and training aspects of different types of hotels · Conducted brand/openings, ensuring processes were in place to develop a service culture emilyellisee@gmail.com www.linkedin.com/pub/emily-ellis/6/16a/8ab 615-305-8520 (mobile)
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