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Operations Planner and Promotional Calendar
publication date: Jul 20, 2012
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author/source: Dr. John Hogan, CHE CHA MHS
HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 2000 resources available to members. EXAMPLE OF INFORMATION AND RESOURCES AVAILABLE TO MEMBERS
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| SAMPLE MONTH |
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| Sunday |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
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| 14 Review your recruiting resources and find a new one Check the condition of all ice machines and water filters. |
15 Clean Your Refrigerator Day America Recycles Day Call at least 5 clients this week |
16 Set-up cross training of at least one person this week-m it will motivate them and help everyone |
17 World Peace Day Eid-Ul-Adha "Festival of Sacrifice" Review & update your web site (whether you are branded or independent. You must keep this fresh & current! |
18 Great American Smokeout Review all emergency plans regularly with staff. Update quarterly or as needed - document changes |
19 Have a Bad Day Day Change oil and document safety check of hotel vehicles - at least every 60 days or as needed |
20 Test fire alarm & check all fire extinguishers- document. |
| 21 World Hello Day Create & USE a staff suggestion system- publicly reward the good ideas. Update quarterly |
22 Review all equipment warranties quarterly to insure that needed maintenance is performed |
23 Walk the hotel and view it from a guest perspective. Use on job training actual examples and case studies in training classes of both successful and poor examples of service to guests. Have different staff share these examples. |
24 Check with the state hotel association or Educational Institute web site http://www.ei-ahla.org/certification.asp for information on certification programs |
25 Thanksgiving Day Check with www.hospitalityeducators.com for the latest in best practices and ideas to improve service and profitability |
26 Black Friday Buy Nothing Day Hold daily pre-shift meetings in housekeeping and engineering to improve communications |
27 Update linen inventory - re-order to maintain par Provide awareness training of Blood borne Pathogens to all housekeeping staff. |
| 28 Schedule your laundry or other high-energy equipment at off-peak hours. |
29 Square Dance Day Update sales files and sales action plans for next month |
30 Stay At Home Because You Are Well Day Maintain schedule of cleaning or replacing air conditioning filters, including guest rooms |
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