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Safety Meetings…Are They Really Neccesary? Apr 11, 2023: First and foremost these meetings address safety concerns that could affect the well being of your guests and your associates. In addition to being the right thing to do, the costs of allowing unsafe conditions to exist can put you out of business very quickly.

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool Apr 9, 2023: What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady

Checklist: Conducting a Hotel Site Inspection Mar 29, 2023: What to look for and smart questions to ask

"A Bakers Dozen" of Strategies for Successful Hotel Breakfast Service by John Hogan Aug 2, 2021

Breakfast can make the difference between a hotel and restaurant being viewed as a commodity or as an exceptional experience. This article offers 13 specific steps to success.

Saving Big Dollars in a "small-dollar" Budget Line Item of Your Hotel or Restaurant Chain Apr 2, 2021

Saving Big Dollars in a "small-dollar" Budget Line Item of Your Restaurant Chain

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By Steve Pierce

As a savvy chain hotel or restaurant operator, you are constantly looking for cost reductions that can be made to increase your profit margins. Because food costs typically represent 38-42 percent of your costs, that is where you will often expend most of your energy when evaluating cost reductions. But are you missing some of the operational cost reductions that can help improve your bottom line?

It's the Size of Your Idea, Not the Size of Your Budget Jan 5, 2021: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

What They Don't Teach You at Hotel School Jan 5, 2021

Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

High Touch versus High Tech
The Differences Between Hospitality Sales and Marketing
The Art of Being a Good Host
The Distinctions in Running a Hotel and Entrepreneurship

The Value of A Good Idea Jan 4, 2021: What's the Problem™? Too small a budget to find new marketing approaches

This video clip identifies the need to be creative and find small points of competitive edge. The short article identifies ways to find and introduce new ways of updating marketing and operational best practices.

Preventative Maintenance for Profitability Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

Qualities of Leadership Jan 30, 2020

Hospitality needs qualified leaders

Leadership and Service

Making Customer Service Real Mar 16, 2018: Customer service is one of the most personal experiences in all of hospitality and is, at times, difficult to measure. It can often be the deciding factor in a hotel or restaurant customer's satisfaction and intent to return.

30 simple, inexpensive ways to ‘wow’ guests Dec 3, 2016: I can distinctly remember the first time I was truly “wowed” during a hotel stay. It was during my first year at HotelNewsNow.com when I attended The Hotel Ezra Cornell event at the university’s on-campus Statler Hotel. I was so impressed with the property’s personal, attentive and cheery staff, that I detailed the experience in a blog titled “Five no-cost tactics that add value.” It remains one of my most-read blog entries to date.