HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Safety Meetings…Are They Really Neccesary? Apr 11, 2023: First and foremost these meetings address safety concerns that could affect the well being of your guests and your associates. In addition to being the right thing to do, the costs of allowing unsafe conditions to exist can put you out of business very quickly.

Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ Aug 9, 2021: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

"A Bakers Dozen" of Strategies for Effective Team Work Aug 7, 2021

With staff that often has to share projects in today's downsized hotel management teams, it is especially important to have to have some agreed upon guidelines in order for these projects to be successful. These projects can range from safety committees to preparing for a major upcoming event to dealing with a crisis. These 13 ideas are all important considerations for effective teams:

How to Handle an ADA Lawsuit and How Not to Do It - By Jim Butler, Author of Www.HotelLawBlog.com Aug 3, 2021

The hotel lawyers at JMBM's Global Hospitality Group® see a lot of ADA cases and believe the claims will increase tremendously in the next few years as a result of the current political climate, new regulations, higher priorities assigned by the Department of Justice, and passionate private litigants seeking to make the world ADA-compliant.

Hotel Security: Navigating concerns and identifying solutions Jul 26, 2021: Business and recreational travelers demand safe and secure hotel accommodations, as well as responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

As Warren Buffet said, “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

With that said, here are nine things to consider when it comes to blending hospitality and security.

How to Recognize Suspicious Slip-And-Fall Claims Jul 23, 2021

Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

Five Legal Problems and How to Avoid Them Jan 4, 2021: Five Legal Problems and How to Avoid Them

Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Preventative Maintenance for Profitability Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

Baker's Dozen of REASONABLE CARE Strategies Mar 20, 2018

Hoteliers must remember the Lessons of Reasonable Care! REASONABLE CARE - The degree of care that a reasonably prudent person would use under like circumstances.

Overview for Consulting from HospitalityEducators Mar 9, 2018: Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!