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This feature shares specific problems submitted by members and readers or identified from HospitalityEducators.com associates' consulting. The problem will be stated in industry terms and there will be at least one potential solution discussed.

WHAT'S THE PROBLEM™? will be open to visitors and members.

More detailed options and responses will be in the MEMBERS ONLY section titled

"The Solution Is™"

These areas will include input from a wide range of hospitality professionals from all portions of the industry. If you would like to participate, please contact John.Hogan@hospitalityeducators.com

Recent articles

- Academic Programs Consulting Resources from HospitalityEducators.com Aug 5, 2021: Hospitality Academic Programs Case Study - An intermediate sized city was undergoing tremendous growth in several hospitality segments, including hotels, restaurants, attractions and special events. The population of the city was not growing at the same pace and the need for qualified and competent staff at all levels had become critical. There was neither a 2 or 4 year hospitality program in the area and several major hotel and restaurant employers were looking for support and assistance.
John Hogan

The Value of A Good Idea Jan 4, 2021: What's the Problem™? Too small a budget to find new marketing approaches

This video clip identifies the need to be creative and find small points of competitive edge. The short article identifies ways to find and introduce new ways of updating marketing and operational best practices.

- Cultural Diversity Consulting Resources from HospitalityEducators.com Feb 27, 2020: John J. Hogan, CHE CHA CMHS CHO

Hotel Brands Case Study - This was a different type of hospitality consulting assignment in that I accepted the challenge of the CEO of a major international hotel company to expand my duties and accept the role of serving as the equivalent of chief diversity officer for the organization.

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Delivering Hospitality with Management by Objectives : Hotel Common Sense Mar 23, 2019: What's the Problem™? looks at Organizations or Managers who do not care or do not know how to plan effectively to motivate the entire team. Specific solutions from Peter Drucker are discussed.

Professional Key Learnings of Hospitality Feb 15, 2019

ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The third article in this series is by successful hospitality executive, educator, author and consultant, John Hogan...

What's the Problem? Inadequate training Jan 24, 2019

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan May 16, 2018

Blog # 100

A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition!

Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality.

We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.

It's all in a State of Mind Mar 20, 2018: Success can be achieved with commitment, focus, service and belief, as evidenced in these short videos

Overview for Consulting from HospitalityEducators Mar 9, 2018: Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

Lessons in Leadership Hospitality Tip of the Week™ “Focus on Continuous Improvement” ." Oct 23, 2017: For this lessons in leadership, I looked to the East for a different perspective and different industry. While hospitality is not the same as manufacturing, there are parallels in certain people skills.

Hospitality Tip of the Week™

“Focus on Continuous Improvement”

"Improvement after improvement, that has been my guiding principle in my more than three decades of service with Toyota Motors and its affiliates."
Masao Nemoto, Former Managing Director, Toyota Motor Corporation ”

Hospitality Tip of the Week: World's Simplest Management Secret Oct 15, 2017: It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.