September 2010
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Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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1
Update
your rooms forecast for the next 30, 60 and 90 days - note concerns and
respond as needed
Check with www.hospitalityeducator.com
for the latest in best practices and ideas to improve service and
profitability
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2 Test fire alarm & check all fire extinguishers-
document.
Create a plan that
works with area businesses that offer coupons, packages, with live and on
line cross selling . Monthly reviews
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3 Skyscraper
Day
Review the STR
data for your hotel carefully - take steps to improve your competitive
position
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4 Newspaper
Carrier Day
Send every
employee a signed birthday card to his/her home. Prepare them early in the
month & mail each group once a
week. The personal touches matter.
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5 Be
Late for Something Day
Plan to attend a
meeting of your local hospitality association this month. Exposure to ideas from other hoteliers and brands will make it
worth your time
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6 Fight
Procrastination Day
Labor Day US
Read
a Book Day
Flip all
mattresses this week (if appropriate to bedding)
Check the condition of all
ice machines and water filters.
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7 Monthly
Reminder Fix dripping faucets & constantly
running toilets - you are paying for both water & sewage for all that unused water, Many are easy to repair.
Heavy clean at
least 10% of all guest rooms this month
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8
Review &
update your web site (whether you are branded or independent. You must keep
this fresh & current!
Begin the process for next year's operating budget plan,
with time lines to be submitted in 30 and 60 days.
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9
Consider &
introduce incentives for staff in different departments. Examples can range from a free lunch to a 3-day
weekend trip. Be creative!
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10
Swap
Ideas Day
Phone your hotel
& make a reservation to see how your guests are treated AND to see how
effective staff training is. Recognize the champions
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11
No
News is Good News Day
Schedule monthly
staff & departments meetings.
Rotate responsibility for chairing the meeting among staff - it builds
confidence and attention to details.
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12
Grandparent's Day
Buy shallow-trap
toilets when replacing units. The per-gallon flush is substantially lower
with no guest inconvenience, saving you water & sewage costs.
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13 Fortune Cookie
Day
Positive
Thinking Day
Mystery shop four
major competitors with personal visits this week. How do you compare?
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14
Set-up cross
training of at least one person this week-m it will motivate them and help
everyone
Hold
daily pre-shift meetings in housekeeping and engineering to improve
communications
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15
Hold a special
class on customer service this week for representatives of different depts..
Use on job
training actual examples and case
studies in training classes of both successful and poor examples of service
to guests. Have different staff share
these examples.
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16 Mayflower
Day
Mexican
Independence Day.
Walk the hotel and
view it from a guest perspective.
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17 Yom Kippur
Formally evaluate
all staff performance in writing quarterly. Financial decisions are local but
more regular feedback reduces turnover & improves quality &
communications
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18
Review your current AAA ratings &
determine what you need to do to maintain or improve your standing. Update
quarterly
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19
Provide awareness training
of Blood borne Pathogens to all housekeeping staff.
Stock the
housekeeping carts in logical ways and times for efficiency
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20 National
Women's Friendship Day
Call at least 5
clients this week
Check the shared
advertising opportunities with your brand or association
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21
Review your waste
build-up and removal cycles quarterly . If occupancy changes, you may need to
adjust the number of pick-ups or size of containers.
Paying attention
can save you a great deal over even a
short term
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22 Business
Women's Day
Autumnal Equinox
Sukkot begins at sundown
Review &
update your web site (whether you are branded or independent. You must keep
this fresh & current!
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23
Schedule your
laundry or other high-energy equipment at off-peak hours.
Stock the
housekeeping carts in logical ways and times for efficiency
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24
Native American Day
When buying new
hotel vehicles, shop at the end of the month when dealers are more flexible
when they are meeting quotas.
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25
Change oil and document
safety check of hotel vehicles - at least every 60 days or as needed
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26
Update linen inventory - re-order to
maintain par
GREEN is more than a color. How many ways can you embrace it?
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27
Review all job descriptions to
make certain they are up-to date this week (quarterly assignment)
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28 Ask
a Stupid Question Day
National Good
Neighbor Day
Maintain schedule
of cleaning or replacing air conditioning filters, including guest rooms
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29 Confucius
Day
Update sales files
and sales action plans for next month
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30
Check with the state hotel
association or Educational Institute web site http://www.ei-ahla.org/certification.asp for information on certification
programs
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