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Restaurant Opening and Closing Duties Aug 31, 2011: This checklist was created to assist food & beverage staff in the opening and closing duties for restaurants.

HospitalityLawyer.com -Beverage Newsletter Aug 29, 2011

Top Five Dining Trends for 2011 Aug 6, 2011

Benchmark Hospitality International, a leading U.S.-based hospitality management company, has just released its Top Five Dining Trends for 2011 from the trends observed by its 40 properties coast to coast and off shore

Life can be full of (pleasant) surprises - When things go RIGHT in Hospitality Jul 24, 2011

Life can be full of (pleasant) surprises

Terence Ronson

The Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations.

The Importance of Interior and Exterior Photography Jul 15, 2011

Before They Walk in the Door: The Importance of Interior and Exterior Photography

Potential customers are less likely than ever to show up to your establishment without having scoped you out first. They’re now going online to research the best places to go for the right occasion.

The Goal of Any Hotel: Your home away from home Jul 12, 2011

The Upper House, Hong Kong – Your home away from home

Nestled in Pacific Place's quadrangle and adjacent to three internationally branded 5-star Hotels is a property owned and managed by one of Hong Kong"s founding companies Swire whose claim to fame is to be more than just that…a home away from home. It is called The Upper House and if you have the opportunity to stay there, then do so.

"Taking responsibility for a sustainable future". Jun 6, 2011

The enhanced version of the HA standard includes sustainability. This is in line with one the EFQM Business Excellence fundamental concepts - "Taking responsibility for a sustainable future".

Where Everybody Knows Your Name.... | By Terence Ronson, ISHC Jun 5, 2011: International hotelier Terence Ronson shares his experience on a follow-up trip to the Ritz Carlton Pu Dong (Shanghai). His first experience prompted communication with hotel management and their response is worth reading. It is an excellent example of respecting customers and responding positively when negative feedback is received.

It's A Tall Order Opening A New Hotel | By Terence Ronson May 22, 2011: It's A Tall Order Opening A New Hotel | By Terence Ronson

Opening a new hotel is no joke. In theory, every effort should be made so no stone is left unturned to ensure operations from front and back of the house are flawless. In practice, perfection is difficult to achieve but a reasonable semblance of it should not be a difficult task. With strong brand and a solid reputation in the hospitality industry, I had high expectations of the newly opened Ritz Carlton Pu Dong, Shanghai. I was sadly disappointed. On checking-in, there before me unfolded a series of events which I can only describe as a unlikely comedy of errors.

It's my understanding it is common practice to have a simulation process in place - a soft opening period to perform general snagging. These are the times when each department goes through its paces, to make sure all are in order before welcoming the real paying guests. During this phase, quirks are fixed, potential problems are anticipated, and ironed out.

Something to make you smile May 18, 2011: Something to make you smile
In terms of the advancement of food technology, humans have come a long way from clubbing a bison over the head and eating it raw. But with that tremendous growth comes some failure.
These are arguably the 13 worst food innovations of all-time.

Restaurant Trends - Growing And Emerging Concepts Mar 11, 2011: Restaurant Trends - Growing And Emerging Concepts - Data Reflects Change and Activity from October 21, 2010 to February 21, 2011
2011-03-02 Update from Restaurantchains.net on growing and emerging restaurant concepts

Food & Beverage - What's Hot in 2012 Video Jan 21, 2011: The National Restaurant Association surveyed nearly 1,800 professional chefs - members of the American Culinary Federation - on hot trends on restaurant menus in 2012. Local sourcing and children's nutrition are among the hottest trends.
Food & Beverage - What's Hot in 2012 Video