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Revenue Management Should Mean Planning and Action at Every Type and Size Hotel (Part 1 of 2) Nov 3, 2011: A Plan for All Seasons
Maximizing Revenues does not automatically mean raising prices, but means reacting to the market, to your competitors to some degree and to the uniqueness of your hotel's clientele.

A Frequent Traveler Whirl Through Europe! Oct 9, 2011

Terence Ronson, HospitalityEducators.com Guest Columnist

Guest Columbist Terence Ronson ISHC and his wife during a seventeen day period had nine separate Hotel experiences across London, Paris and Germany. He comments "believe me when I say, we have been looking forward to this ride back home to Hong Kong, that is an understatement! The thought of finally unpacking, is so appealing and a luxury in its own right.

From HOSPITALITYEDUCATORS.com
Terence's detailed observations are a lesson to behold in EVERY department of a hotel!

American Hotel & Lodging Association Quizzes Hoteliers on Upcoming ADA Changes Sep 21, 2011: Test Your Knowledge on New Employee Regulations

Front Desk Reservations Tracking Report Sep 9, 2011: The purpose of this checklist is to monitor same day accommodation requests and determine if the rates being quoted are meeting the needs of both potential guests and the hotel.

US Government Per Diems - 2012 Aug 29, 2011: Per Diems are posted

Per Diem Rates gsa.gov

GSA establishes the maximum CONUS (Continental United States) Per Diem rates for federal travel customers.

Risk Management - Dangers in Credit Card Theft Aug 24, 2011: An overview of how to reduce liability and credit card fraud

Hotel Day Manager on Duty Report Aug 20, 2011: Hotel Daily Report for Front Office Managers

Asset Managers Shift Focus from Cost Containment to Growing Revenues Strategically Aug 2, 2011

Asset management professionals have moved from a focus on cost containment to one that maximizes revenue production.

Life can be full of (pleasant) surprises - When things go RIGHT in Hospitality Jul 24, 2011

Life can be full of (pleasant) surprises

Terence Ronson

The Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations.

The Goal of Any Hotel: Your home away from home Jul 12, 2011

The Upper House, Hong Kong – Your home away from home

Nestled in Pacific Place's quadrangle and adjacent to three internationally branded 5-star Hotels is a property owned and managed by one of Hong Kong"s founding companies Swire whose claim to fame is to be more than just that…a home away from home. It is called The Upper House and if you have the opportunity to stay there, then do so.

The 1st Step of Service Jun 28, 2011

The 1st Step of Service: Be Eager to Serve

HospitalityEducators.com Guest Columnist Bryan Williams shares additional insights on the customer experience and what you as a hospitality professional can do to deliver the kind of service everyone wants and deserves.

Hotel Revenue Management Is Now More Important Than Ever Jun 19, 2011: The Recession Intensified the Need for Revenue Management
The recession caused nearly all hotels to re-examine their rates and the potential value they offer travelers. Too many hotels reduced overall rates only to find that lower rates don’t create demand and produce lower overall revenue. Revenue management teaches us to, first, develop a range of rates based upon market conditions and, second, to manage rates and inventory to optimize profit.