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America's Dirtiest Hotels Aug 14, 2011: In Pictures: America's Dirtiest Hotels
From a dilapidated California inn to a mold-infested Myrtle Beach flophouse, these are America’s 10 filthiest hotels, according to a survey of reviews from 2010 on the travel website TripAdvisor.

The Goal of Any Hotel: Your home away from home Jul 12, 2011

The Upper House, Hong Kong – Your home away from home

Nestled in Pacific Place's quadrangle and adjacent to three internationally branded 5-star Hotels is a property owned and managed by one of Hong Kong"s founding companies Swire whose claim to fame is to be more than just that…a home away from home. It is called The Upper House and if you have the opportunity to stay there, then do so.

Where Everybody Knows Your Name.... | By Terence Ronson, ISHC Jun 5, 2011: International hotelier Terence Ronson shares his experience on a follow-up trip to the Ritz Carlton Pu Dong (Shanghai). His first experience prompted communication with hotel management and their response is worth reading. It is an excellent example of respecting customers and responding positively when negative feedback is received.

It's A Tall Order Opening A New Hotel | By Terence Ronson May 22, 2011: It's A Tall Order Opening A New Hotel | By Terence Ronson

Opening a new hotel is no joke. In theory, every effort should be made so no stone is left unturned to ensure operations from front and back of the house are flawless. In practice, perfection is difficult to achieve but a reasonable semblance of it should not be a difficult task. With strong brand and a solid reputation in the hospitality industry, I had high expectations of the newly opened Ritz Carlton Pu Dong, Shanghai. I was sadly disappointed. On checking-in, there before me unfolded a series of events which I can only describe as a unlikely comedy of errors.

It's my understanding it is common practice to have a simulation process in place - a soft opening period to perform general snagging. These are the times when each department goes through its paces, to make sure all are in order before welcoming the real paying guests. During this phase, quirks are fixed, potential problems are anticipated, and ironed out.

Unwelcomed Hotel Guest: Bed Bugs Part 2 - Green Eradication Strategies May 3, 2011: Part 1 Unwelcomed Guests: Bed Bugs editorial focused how to identify bed bugs and prevention techniques. Part 2 details how to fight back with an array of green solutions to eradicate those bed bugs giving you trouble, raising costs and tarnishing your hotel's image.

In the past, employing high doses of DDT was the preferred method of elimination. This was highly effective, however it came with a price to the indoor environment and still did not completely eradicate the pests. In fact, it can be argued that improper use of traditional chemicals and not fully understanding the pest's ability to travel has contributedto the current nationwide epidemic.

Reaching for the deadliest poison and spraying everything in the hotel is a thing of the past. Today there are a number of green pest control techniques to eliminate them completely. Often two or three of these sustainable options will be used in conjunction to increase their usefulness. Each option has its advantages and disadvantages in respect to cost, implementation and effectiveness. Finding the proper balance between environmental impacts, cost, and successful elimination is the real challenge.

Unwelcomed Hotel Guest: Bed Bugs Part 1 - Prevention Apr 22, 2011: Their numbers have continued to increase every year since 2000. They have no care for other guest’s satisfaction. They leave a trail of destruction wherever they go causing you to have to replace linens, mattresses and box springs.

They travel by planes, trains, and automobiles to come stay with you. They even make connections to their ultimate destination through some of the world’s busiest airports by hitching rides with unsuspecting travelers and luggage. Bed bugs travel and they are always looking for a hot meal and a place to stay. Unfortunately for hoteliers, these little pests are the worst kind of guest, creating tremendous amount of unwanted bad publicity and unexpected expenses.

The Challenges of Sustainable Hospitality Operations Mar 31, 2011: Cornell Research Summit Examines the Challenges of Sustainable Hospitality Operations
The fundamental contradictions of sustainability in the hospitality industry formed
a major focus of several presentations at the Cornell Hospitality Research Summit (CHRS), which aimed at improving both the industry's sustainability and profitability. The CHRS presentations on sustainability are summarized in the newly released conference sustainability proceedings, available at no charge from the Center for Hospitality Research (CHR)

Of Bed Bugs & Mattress Encasements Mar 23, 2011: The author of this article is a consulting entomologist and recognized bed bug management expert. He can be reached at paul.bello@att.net or 770-500-0460.

HOSPITALITYEDUCATORS.COM MAKES NO GUARANTEES TO THE SPECIFIC CONTENT IN THIS AREA OF CONSTANTLY CHANGING CONDITIONS. EACH HOTEL, RESTAURANT & HOSPITALITY BUSINESS SHOULD WORK WITH QUALIFIED PROFESSIONALS AND HEALTH OFFICES AS APPROPRIATE TO DEAL WITH THIS ISSUE.

Study finds that well-designed conservation efforts do not interfere with guest satisfaction Mar 22, 2011

Cornell Study Tests Hotel Energy Saving Treatments

Study finds that well-designed conservation efforts do not interfere with guest satisfaction

140+ Things to Know About Bed Bugs - Part 6 Mar 16, 2011: Over 101 Things To Know About Bed Bugs

By:      Paul J. Bello                                                                           Updated: January 23, 2011

            PJB Pest Management Consulting, LLC        paul.bello@att.net

The original “101 article” was published many months ago and was originally presented as written in no specific order during the writing process. The original list was compiled in response to the numerous questions that had been received in conversations, at meetings, via telephone and e-mail queries. As you will see the list has grown to over one hundred and forty things and will likely continue to grow as more is learned.

HOSPITALITYEDUCATORS.COM MAKES NO GUARANTEES TO THE SPECIFIC CONTENT IN THIS AREA OF CONSTANTLY CHANGING CONDITIONS. EACH HOTEL, RESTAURANT & HOSPITALITY BUSINESS SHOULD WORK WITH QUALIFIED PROFESSIONALS AND HEALTH OFFICES AS APPROPRIATE TO DEAL WITH THIS ISSUE.

140+ Things To Know About Bed Bugs - Parts 4 and 5 Feb 28, 2011: Over 101 Things To Know About Bed Bugs

By:      Paul J. Bello                                                                           Updated: January 23, 2011

            PJB Pest Management Consulting, LLC        paul.bello@att.net

The original “101 article” was published many months ago and was originally presented as written in no specific order during the writing process. The original list was compiled in response to the numerous questions that had been received in conversations, at meetings, via telephone and e-mail queries. As you will see the list has grown to over one hundred and forty things and will likely continue to grow as more is learned.

HOSPITALITYEDUCATORS.COM MAKES NO GUARANTEES TO THE SPECIFIC CONTENT IN THIS AREA OF CONSTANTLY CHANGING CONDITIONS. EACH HOTEL, RESTAURANT & HOSPITALITY BUSINESS SHOULD WORK WITH QUALIFIED PROFESSIONALS AND HEALTH OFFICES AS APPROPRIATE TO DEAL WITH THIS ISSUE.

140+ Things to know about Bed Bugs - Part 3 Feb 7, 2011: Over 101 Things To Know About Bed Bugs

By:      Paul J. Bello                                                                           Updated: January 23, 2011

            PJB Pest Management Consulting, LLC        paul.bello@att.net

The original “101 article” was published many months ago and was originally presented as written in no specific order during the writing process. The original list was compiled in response to the numerous questions that had been received in conversations, at meetings, via telephone and e-mail queries. As you will see the list has grown to over one hundred and forty things and will likely continue to grow as more is learned.

HOSPITALITYEDUCATORS.COM MAKES NO GUARANTEES TO THE SPECIFIC CONTENT IN THIS AREA OF CONSTANTLY CHANGING CONDITIONS. EACH HOTEL, RESTAURANT & HOSPITALITY BUSINESS SHOULD WORK WITH QUALIFIED PROFESSIONALS AND HEALTH OFFICES AS APPROPRIATE TO DEAL WITH THIS ISSUE.