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Paying Attention to Details Can Really Pay Off! Mar 7, 2012: Life can be full of (pleasant) surprises | By Terence Ronson
The Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations.

Hotels Handle Pool Lift Regulations Mar 3, 2012: SAN FRANCISCO-The Department of Justice gave March 15 as the deadline for all hotel properties to install pool lifts for disabled guests who could not otherwise use the facilities independently. According to the DOJ, these lifts must be fixed, well-maintained, and exclusive to each pool.
Recently, Martin H. Orlilck, an Americans with Disabilities defense lawyer, sat down with GlobeSt.com's Miriam Lamey to discuss the impending deadline and how the hotel industry has and will respond to the requirements

ADA ALERT - A call to action before the March 15, 2012 ADA deadline Feb 27, 2012: 5 REASONS YOU SHOULD ACT NOW!

U.S. - Challenges of LEED certification Feb 23, 2012: Jones Lang LaSalle's Helee Hillman, LEED AP, discusses the growing popularity of LEED certification in buildings outside the U.S., and the resulting challenges, such as translating and interpreting guidelines into many languages and dealing with conflicting building codes.

Hoteliers have energy management concerns Feb 22, 2012

Investments in energy efficiency initiatives in four- and five-star U.S. hotels are impacted by concerns from hoteliers about building automation and control systems around initial costs and the perception that energy management systems will result in a negative guest experience, according to a recent survey by the University of Nevada, Las Vegas (UNLV) Harrah Hotel College and Cannon Survey Center.

Service Excellence - In EVERY AREA Feb 20, 2012

Terence Ronson, HospitalityEducators.com Guest Columnist

Terence Ronson, ISHC, Managing Director of Pertlink, Ltd and
Guest Columnist @ HospitalityEducators.com shares another comprehensive tour into the front and heart of hotel service and facility with insights on a major property in a major European city.

ADA tips from AH&LA Feb 20, 2012: With one month to go before the remaining requirements of the new 2010 Americans with Disabilities Act (ADA) Act (ADA) Title III regulations (2010 Regulations) go into effect, there is wide-spread confusion and concern among hoteliers. The American Hotel & Lodging Association (AH&LA) has compiled a Top Five list to let hoteliers know what’s really going on and why – and what they can do about it.

Dealing with Sprinkler Problems Feb 19, 2012: NFPA 25, Standard for the Inspection, Testing and Maintenance of Water-Based Fire Protection Systems, requires that sprinklers be inspected annually as part of the overall sprinkler system inspection process.

A Case Study in Careful Planning and Execution Feb 18, 2012

The PuLi Hotel & Spa Shanghai – 5 years in the making

Managed by Urban Resorts Concepts, The PuLi is a member of the prestigious Leading Hotels of the World. It claims to be proudly traditional, distinctly modern. Interesting description. It echoes Pertlink"s core value - "modern thoughts, traditional values". – a meeting of the minds, so to speak…

New Data Shows Bed Bug Pandemic Is Growing Feb 9, 2012: National Pest Management Association and University of Kentucky survey reveals bed bug encounters are becoming more common than ever before

TRENDS - Properties of All Sizes Find Major Energy Savings - You Tube video stories Feb 5, 2012

Four major hospitality projects ranging from Bed & Breakfasts to mega hotels share specifics on how to reduce expenses, while meeting guest expectations and corporate responsibility.

Review Your Crib Maintenance and Inspection Program Jan 16, 2012: There have been several crib recalls in recent years by the manufacturers through the Consumer Products Safety Commission (CPSC) and that serves as a reminder to the lodging industry that we should pay special attention to the cribs we provide for guests. AGAIN, this information is more likely to be part of an off-the-job safety effort in which you are keeping staff members informed.