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Making Customer Service Real Mar 16, 2018: Customer service is one of the most personal experiences in all of hospitality and is, at times, difficult to measure. It can often be the deciding factor in a hotel or restaurant customer's satisfaction and intent to return.

Hospitality Tip of the Week™: Hotel Common Sense Philosophy #14 Oct 11, 2017: “ Use technology to help guests first, the hotel second.
People will always relate to “high touch” in our business.” Dr. John Hogan CHE CHA CMHS CHO

Part of the Fifteen Timeless Philosophies in Hospitality
A 2017 Keynote Address and Workshop

Case Study: Technology Lowers Temperature Expense by almost 50% Feb 28, 2017: Case Study: Technology Lowers Temperature Expense by almost 50%

Planning Considerations for a Boutique Hotel Feb 23, 2017: Planning to build or make a Boutique hotel? Congratulations for taking the right decision, hopefully you are in the right city and location. Today many hoteliers or entrepreneurs are opting to go into Boutique segment. I therefore thought it timely to pen down my own experiences of creating Boutique hotels.
Ram Gupta is a management professional with specialisation in hospitality, real estate, product and e-marketing. He has over four decades of experience in India, Far East, Middle East and Europe. He has completed his management studies from New Delhi, India and higher studies from Germany.

What's The Problem™? How to deliver consistent service excellence in changing markets Feb 2, 2017

What's The Problem™?

How to deliver consistent service excellence in changing markets

The secrets of world class hospitality service

A short history of hotels Feb 1, 2017

The Simple Truths of Service Dec 5, 2016

What's the Problem™?

Associates who do not care or do not know how to deliver inspired service.

This short video tackles the very real problem facing many hospitality associates and businesses today. Providing "inspired service" that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service at your hotel restaurant.

30 simple, inexpensive ways to ‘wow’ guests Dec 3, 2016: I can distinctly remember the first time I was truly “wowed” during a hotel stay. It was during my first year at HotelNewsNow.com when I attended The Hotel Ezra Cornell event at the university’s on-campus Statler Hotel. I was so impressed with the property’s personal, attentive and cheery staff, that I detailed the experience in a blog titled “Five no-cost tactics that add value.” It remains one of my most-read blog entries to date.

Customer Service - a Training Video Nov 21, 2016

This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!

The Three Ingredients of Engaging Service Aug 2, 2016

A personal experience from Bryan Williams, Guest Columnist @ HospitalityEducators.com

Building A Hospitality And Customer Service Culture Aug 1, 2016: The company we know today as Four Seasons Hotels and Resorts began life modestly, as the (kidding you I’m not) Four SeasonsMotor Hotel.

It was a fine place, and by all reports founder Isadore Sharp was a fine “motellier,” but it was always in essence an offshoot, an afterthought.....