Do you know the red flags of suspicious activity that may indicate a terrorist is staying at your hotel?
Do you know what to do when you see these red flags?
Do you know what the Federal Bureau of Investigation (FBI) and the Bureau of Justice Assistance (BJA) say about these matters?
Recently, the FBI and the BJA set up a joint regional intelligence center, a hotline, and published a Release with some tips specifically for hotels and motels. Here are the highlights from the Release, as well as a link to download the full text.
Ram Gupta is a management professional with specialisation in hospitality, real estate, product and e-marketing. He has over four decades of experience in India, Far East, Middle East and Europe. He has completed his management studies from New Delhi, India and higher studies from Germany. A Member of Institute of Hospitality, U.K., he is also a Certified Hotel Administrator from U.S.A. He has worked for a number of hotel chains and was associated with over two dozen hotel projects in varying capacities. He has served on a number of trade bodies and boards of various companies. Currently he is an independent consultant in the Industry. His web site can be viewed at http://www.bcgglobal.com
Front Desk Fails To Catch America’s Hospitality Spirit By David M. Brudney, ISHC
HOSPITALITYEDUCATORS.COM FACULTY MEMBER DAVID BRUDNEY HAS GENEROUSLY AGREED TO SHARE SOME OF HIS EARLIER COLUMNS THAT GENERATED READER FEEDBACK AND INTEREST
How does one define luxury? Luxury cannot be a necessity, if it was it would lose its charm of some thing that is not available commonly or to all for that matter. Luxury is something way beyond necessity or essentials; it is something that caters to the desirability thirst of the human being. This is precisely what luxury hotels fulfil- thirst and desire. They provide the guest with a relatively higher quality experience. Luxury hotels could be beach hotels, resort hotels or city hotels.
There is no single accepted definition of the term, in simple and layman's language, these properties are, "non traditional, unconventional, small, trendy, chic, life style hotels with high degree of personalisation in service and guest interaction and offering a unique experience."
Jitendra Jain (JJ) is the founder of various online initiatives like hotelemarketer.com and younghotelier.com (among others) that dream, connect, educate and share all that is glorious about hospitality, technology and most importantly...the people that define our times.
There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood. As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms.
Some of those phrases are used mainly in sales, while others are primarily operational in nature. In larger, full service hotels, the Rooms Division will include those departments that service the non-food and beverage areas. The largest of those departments are Front Office and Housekeeping.
Maintaining and sustaining momentum in your hospitality operations while achieving superior customer satisfaction requires effort, planning and solid communication. Here are 6 Common Sense Steps!
Maintaining and sustaining momentum in your hospitality operations while achieving superior customer satisfaction requires effort, planning and solid communication. Here are 6 Common Sense Steps!
While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.
HOSPITALITYEDUCATORS.COM FACULTY MEMBER DAVID BRUDNEY HAS GENEROUSLY AGREED TO SHARE SOME OF HIS EARLIER COLUMNS THAT GENERATED READER FEEDBACK AND INTEREST
The response to my article (“Front Desk Fails to Catch America’s Hospitality Spirit,” Hotel On-Line, Nov. 19, 2001) has driven me to write a follow up piece. I wrote the article after my initial post-911 travel adventures wherein I witnessed shockingly poor hospitality and customer service levels from my experiences with hotel front desks when compared with overall hospitality and service levels found with airlines, restaurants, national parks and amusement venues.
There is no single accepted definition of the term, in simple and layman's language, these properties are, "non traditional, unconventional, small, trendy, chic, life style hotels with high degree of personalisation in service and guest interaction and offering a unique experience."
Jitendra Jain (JJ) is the founder of various online initiatives like hotelemarketer.com and younghotelier.com (among others) that dream, connect, educate and share all that is glorious about hospitality, technology and most importantly...the people that define our times.
