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Global Responses and Personal Stories of Delivering Hospitality May 12, 2012: Last fall, I shared my definitions of the word HOSPITALITY in a column and invited readers to contribute their definitions. Reader input was very positive and definitions came from people around the world who wanted to express themselves. About three weeks ago, I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. I realized defining hospitality was really the introduction to delivering it. Again, I asked readers to share their thoughts and again the response from a different set of people is the result.

ADA Customer Services Best Practices May 11, 2012: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities

Strategies for Providing Outstanding Customer Service #16-35 May 10, 2012: The best differentiator for a business is providing an outstanding, memorable (in a good way) customer experience.

Strategies for Providing Outstanding Customer Service #1-15 May 8, 2012: Strategies for Providing Outstanding Customer Service

119 Ways to create the ultimate customer service experience - Carol Roth reached out to experts and entrepreneurs for insights on how businesses can make customers feel like kings and queens and create strong customer loyalty. Her Blog presented more than 100 ways you can provide outstanding customer service (in no particular order) that may have some similar themes, but insights are separate as they were framed differently (and are frankly just that important).

Survey Shows ‘Inside’ Story about Hotels - Frequent Travelers Share their Preferences and Frustrations May 5, 2012: Survey Shows ‘Inside’ Story about Hotels -
Frequent Travelers Share their Preferences and Frustrations

L-E-A-R-N, T-R-U-S-T, M-E-N-T-O-R , E-M-P-O-W-E-R = S-U-C-C-E-S-S May 3, 2012: As we rebuild our focus into an anticipated recovery over the next 6-24 months (depending on the particular forecast for specific markets), those practical industry leaders will recognize that NOW is the time to pay attention to those professionals in our organizations that are the key components of why guests will stay with our businesses.
There are many issues facing the diverse world of hospitality and today’s managers need to be aware of that diversity, regardless of their own special focus As an individual who has been involved with well thought-out learning as both an academic and a corporate educator, I have come to recognize that delivering a balance of real-world business skills and comprehension with structured learning is essential to long-term success.
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Principles for Success: What we have here is a FAILURE to COMMUNICATE! May 3, 2012

In hospitality, the understanding for privacy of guests is somewhat understood, yet the need to effectively communicate is essential, especially since many time travelers are away from home and in unfamiliar terrain.

Serious (and amusing) Customer Irritations about Hotel Guestrooms! May 2, 2012: Since starting this series it seems that everyone hates everything about hotel bedrooms. In our final article on this topic, here is a list of miscellaneous comments that we have received.

Restaurants add multicultural training as minority populations grow May 2, 2012: "Cultural intelligence" training

Coming up with crisis PR responses is only part of the strategy that restaurant chains should take when tackling culturally insensitive incidents - the reactionary part. They can also be proactive to lessen the chances of them happening in the first place.

Hospitality Tip of the Week®: Listening. Apr 30, 2012: Hospitality Tip of the Week®:

The most successful hospitality businesses are the ones that listen to their customers, address their needs and continuously improve their service and product delivery.

Poor Hotel Service Apology Letter Apr 23, 2012: This is part of the sample letter series included with your membership at HospitalityEducators.com. Find this and other sample letters in the FORMS & CHECKLISTS section of our site. It is in a word document format to enable you to personalize it for your hospitality business. We suggest you download this letter to your computer and establish your unique formats for optimum success. All business letters should be on proper business stationery.

Five Clever Ways to Get the Dirt on Your Hotel Apr 23, 2012: Hotels, like life and boxes of chocolate, are unpredictable. You never really know what you're going to get. But what if you could inspect the view from your hotel-room balcony, stroll down surrounding streets, and check out the size of the pool—all before you check in? A set of innovative online resources, from video vaults to social networks, can help you achieve a satisfying feeling of deja vu—and avoid any unpleasant surprises—when you walk into your next oceanview suite or deluxe guest room.