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Technology Trends by Terence Ronson Dec 19, 2013: What's trending? | By Terence Ronson ISHC

As we nearly at year end, I can't wipe away the feeling that as far as the economy is concerned, we are still on a wild roller coaster ride. I'm just not sure though if we are on the incline, or just about to reach a peak with yet another stomach churning steep decline in our midst. Whichever way it goes, these are for sure interesting times we live in.

Without doubt, one of the most disruptive technologies that we coexist with is Apple's ecosystem - called IOS. It is as omnipresent as the air we breathe, and I doubt a conversation regarding technology goes by, without some mention of this beast.

Exceptional Customer Service - at no extra cost! Dec 10, 2013: This is an example of team work in delivering memorable and personalized customer service from SN Brussels Airlines

How does your hospitality business deliver exceptional service?

A tongue in cheek look at the need for clear communication Dec 9, 2013: A 30 second reminder

Real-time Reservations Nov 12, 2013: Instead of manually inputting reservations received from the online channel into your PMS, it is possible to have your reservations delivered automatically to your PMS. As well as being convenient, there are many other benefits to automatic reservation delivery tools.

TripAdvisor to Remove Negative Reviews after Hotels Renovate Nov 8, 2013: TripAdvisor has been applauded for agreeing to remove old negative reviews after hotels undergo refurbishment.

Steve Tate, chairman of Hotel risk management body CheckSafetyFirst.com, said the online travel reviews giant should be commended for reviewing its policy towards hotels which want to "wipe the review slate clean" after major renovations have taken place.

In-room technology changing Hotel landscape Sep 28, 2013: We live in a world full of change. It's one of the constants we can be certain of, and a catalyst to that change rests with technology. Considering this in the context of hotels, one of the significant changes taking place right now is how a guest interacts with the hotel.

The Internet was once seen as a key piece to this, and that has now shifted to the device used to access the Internet. We first experienced the Internet through the computer, and today, the smartphone and tablet have come to the forefront.

Hotel Impossible - Do's and Don'ts Sep 25, 2013: Master the Art of Hotel Do's and Don'ts with help from "Hotel Fixer' Anthony Melchiorri, who joins Kristen to help travelers avoid the heartbreak hotel experience.

Top 5 Most Important Amenities to U.S. Travelers Sep 4, 2013: Surveys of more than 1,000 U.S. travelers and more than 600 U.S. hotel representatives shows that Wi-Fi Internet access and breakfast included with booking are king, while a turndown service offers very little value. Read on to find our the most and least important amenities.

Customer Service Behaviors Aug 27, 2013: Customer Service assessment tools offers just what businesses needs. We believe that great customer service begins with people who are naturally inclined to serve others.

Employees are Your First Customers - Happy Employees Part 1 Aug 7, 2013: All too often, restaurant owners take their employees’ job satisfaction for granted. They focus all their energy on achieving financial results, acquiring new customers, launching new marketing ideas, and driving guest satisfaction, but they forget about the people who actually turn all those HR action verbs into real-life actions. Treating employees as internal customers is the first step in providing a productive, positive environment, which reinforces your company’s hospitality and service culture.