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35 Different Napkin Folds Jan 18, 2013: Posted to Hoteliers, a Linkedin Group by Prabhjot Singh Bedi, Hospitality Ideator, Author, Trainer & Educator in India, with the suggestions to "Use as Ideas for your outlets or to train staff / students!"

Hotel Selling's 'S' Factors:
Six Serious Selling Sins & Sound (Rx) Solutions

Ed Iannarella
President, Stonehenge Consulting Group

Google Now - The Revolution In Travel Industry Has Just Begun, In Google's Style Dec 29, 2012: In July 2012, Google launched what we call a "masterpiece" - Google Now! It's a super intelligent personal assistant for Google's Android. Google Now performs actions that are similar to what Siri does, but Google Now is significantly superior in terms of use cases handled and the functionalities supported. In our view, Google Now and Apple's Siri cannot be compared at all.

What are your hotel guests saying about your approach to Hotel Surcharges and Fees? Dec 27, 2012: Dr. Bjorn Hanson, Divisional Dean Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management NYU School of Continuing and P Dr. Bjorn Hansonrofessional Studies (NYU-SCPS)

CRM Strategies Helps Improve Profitability Dec 23, 2012: Customer relationship management, often shortened to CRM, is becoming more of a way of life and an imperative for organizations that want to grow their revenues and profits.

the Energetic Guest Experience Dec 12, 2012: The Dilemma for Hotel Groups of the Energetic Guest Experience | By Peter McAlpine

Hot restaurant menu trends for 2013 Dec 3, 2012: Toasted bread samplers, contemporary Latin dishes, snacks for less than $5 and high-end takeout are among the hot restaurant trends coming next year, a San Francisco hospitality consulting group predicted Tuesday.

TripAdvisor Survey Reveals Three Quarters Of U.S. Travellers Sharing Trip Experiences On Social Networks Nov 29, 2012: TripAdvisor®, the world's largest travel site, today announced the results of its social media travel survey of more than 1,700 U.S. respondents. The findings reveal a strong correlation between social media and travel, as 76 percent said they share travel experiences via social networks.

If your hotel is not up to snuff for ADA requirements, you could be missing out on business. Nov 8, 2012: The Time to Think About ADA Compliance is NOW!

If your hotel is not up to snuff for ADA requirements, you could be missing out on business.

Trump Hotel Wins By Not Taking Customer Experience Shortcuts Nov 5, 2012: If you’re looking for quick fixes or cheap shortcuts from going from point A to point B, you might as well not even bother—you are never going to attain customer experience prestige. True customer management success lies at the core of the organization and flows to every appendage; it is not derived or achieved from tinkering with a few metrics or assuring the team puts an extra-special premium on smiles.

U.S. Lodging Industry Capital Expenditures Continue To Accelerate In 2012 Oct 31, 2012: Following three years of limited capital expenditures beginning in 2009, U.S. lodging industry capital expenditures for existing hotels are accelerating. The forecast for the coming year is for capital expenditures of approximately $5.0 billion, a 33 percent increase over 2011's $3.75 billion, which reflected an increase of 39 percent over 2010 levels, following decreases of 40 percent in 2009 and an additional 18 percent decline in 2010. The 2012 levels represent a significant increase but still 10 percent below the $5.5 billion in capital expenditures for U.S. hotels in 2008.

Dr. Bjorn Hanson