Distinguished Cornell Hotel School faculty and alumni are lined up to discuss HR strategy and legal issues for the hospitality industry at this year's HR in Hospitality Conference, April 4 - 6, 2011, Marriott Wardman Park, Washington, D.C.
Under the fresh thought-leadership of Cornell alumni and new Conference Chair JoAnne Kruse, who brings years of industry experience to the table, this year's program is the best ever and sure to meet your needs. What's more, the entire program is developed by institutions you trust: the Cornell University Center for Hospitality Research, School of Hotel Administration and ILR School, in partnership with Human Resource Executive® magazine.
World-Class Service 102: Be memorable...regardless of your job title
No matter what the job title is, everyone has the power to create memorable experiences for their customers. Regardless of the setting or the industry, service excellence begins and ends with at least one person having the desire to not just serve, but to literally improve the life of someone else. While for some, "improve someone's life" may sound like over-reaching, think of the days when nothing seems to be going right. Then all of a sudden you go to a grocery store, gas station, or a restaurant and one employee gives a smile, positive eye contact, and treats you like absolute royalty. That one employee just made a profound and memorable impact on you whether you realize it or not.
New Cornell Study Examines the Effects of Health Insurance on Four Characteristics of Employees' Performance: Job Anxiety, Tardiness, Absenteeism, and Overall Task Performance
Workers with Insurance Were Significantly More Effective
Hotel sales training has been an important, yet somewhat controversial topic for many years. Everyone agrees that the potential benefits should make it a great investment. But, in too many cases, the results fall short of expectations. We often find that there is a huge gap between what people learn during the training and what they actually practice after training.
Contrary to many historical business patterns in the United States, the extraordinary consolidation of the most established hotel brands did not negatively affect the profitability of most individually owned hotels. This article highlights the apparent consumer confidence in branded hotels and discusses some needs for individual hotel owners and managers to rely on their own judgement as well in : Recognizing the Impact of Leadership.
Every state and province has their own laws and regulations relating to alcohol, as do many muncipilaties. This information is included for both students and hospitality business owners to increase their general awareness of some of these regulations in the largest state in the USA. Operators and managers should be aware of their own statutes.
Just as your workers compensation is an experience-based insurance, subject to increases in premium related to negative experience, so any health program provided to employees will also be experience-rated. The investment in time and effort to create a safer off-the- job environment for your staff and their families is a fiscally sound approach.
