There are many terms, abbreviations and slang words used in the hospitality industry that are not universally understood. As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms.
Some of those phrases are used mainly in sales, while others are primarily operational in nature. In larger, full service hotels, the Rooms Division will include those departments that service the non-food and beverage areas. The largest of those departments are Front Office and Housekeeping.
Hotels and restaurants are among many other businesses that monitor employees at work through video surveillance, and through employees' use of company-issued computers and smart phones. While employers gain benefits such as reducing theft, decreasing liability and ensuring safety procedures are followed, employees can feel that this electronic monitoring violates their privacy. In his article below, Mark Adams, a litigator in JMBM's Global Hospitality Group®, shares with us how courts are ruling in lawsuits that deal with electronic surveillance of employees. He also gives employers advice on how to prevent these lawsuits from happening.
If you are directly or indirectly responsible for the legality, safety or security of mobile people, data or property, you cannot miss the Global Congress on Travel Risk Management.
Businesses can take advantage of two Federal tax incentives available to help cover costs of making access improvements for customers with disabilities. A business that annually incurs eligible expenses to bring itself into compliance with the ADA may use these tax incentives every year.
Businesses can take advantage of two Federal tax incentives available to help cover costs of making access improvements for customers with disabilities. A business that annually incurs eligible expenses to bring itself into compliance with the ADA may use these tax incentives every year.