Recent Articles in Hospitality Training

Hospitality Tip of the Week: Simple gratitude on all we have to be grateful for
Feb 17, 2019

I encourage you to take less than 10 minutes to step back and enjoy this video message

 I shared this with many of my LinkedIn groups
and the response was positive from around the world!

The Art of Selling the Right Room at the Right Price
Feb 16, 2019

Revenue Management or Yield Management will help in improving the overall profitability of room sales. The art here lies in not relying on guesswork but having an actionable strategy after gathering enough information and knowledge, using it to anticipate occupancy and market demand and determining how it affects hotel revenue.

The art of selling the right room at the right price or in other words Revenue Management or Yield Management will help in improving the overall profitability of room sales

Professional Key Learnings of Hospitality
Feb 15, 2019

ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The third article in this series is by successful hospitality executive, educator, author and consultant, John Hogan...

The Heart of Hospitality Remains Service
Feb 14, 2019

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

What's the Problem? Inadequate training
Jan 24, 2019

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner
May 18, 2018

  Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:  
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.  

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus.  This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

• The Value of the Sixth Man in Hospitality and any Business
• Discipline, Delegation, and Decision Making in Hospitality 
  
• The Celtic Mystique or Making Celtic Pride Work for You 

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan
May 16, 2018

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality. We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.

Baker's Dozen of REASONABLE CARE Strategies
Mar 20, 2018

Hoteliers must remember the Lessons of Reasonable Care! REASONABLE CARE - The degree of care that a reasonably prudent person would use under like circumstances.

10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace
Mar 20, 2018

In my career as in yours, we have all seen people unexpectedly succeed and others that we believed would be the likely winners falter. In hotel sales, that can be especially true and I believe at least a portion of those outcomes are based on the “high touch” side of our industry. While we have the benefits today of technology that can track and measure statistics with incredible speed, the human interaction remains the fundamental core of success in hotel operations and sales. In a recent column, I mentioned 10 mistakes to avoid. Here are ten action steps that should help increase the likelihood of success.

Where is your desk? Another “High Touch” Lesson for Hospitality Managers
Mar 18, 2018

Storytelling is a marvelous way to communicate a message in a very personal way and this column introduces the message of managerial effectiveness via one of the best stories to date on the hospitality industry.

SERVICE CODE The commitment to hospitality
Mar 17, 2018

Elsworth Statler is considered one of the most innovative and creative of hoteliers of all time.  He is credited with many of the practices and construction methods that became industry standards.  To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE.  The following has been updated by Dr. John Hogan, CHA CHE MHS

Making Customer Service Real
Mar 16, 2018

Customer service is one of the most personal experiences in all of hospitality and is, at times, difficult to measure.  It can often be the deciding factor in a hotel or restaurant customer's satisfaction and intent to return.