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Five Legal Problems and How to Avoid Them Jan 4, 2021: Five Legal Problems and How to Avoid Them

Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

Revenue Management Feb 13, 2020: Turn-around and Revenue Management include an evaluation of the core processes used in the overall hotel marketing and promotional activities by the hospitality staff assigned. These processes include the critical pricing activities of selling and working with other hospitality businesses in the creation of packages that add value.

Reasonable Care interview with John Hogan Feb 5, 2020: John Hogan discusses recent cases

Is your service and training exceptional, good enough or failing? by John J. Hogan Feb 5, 2020

Is your service and training exceptional, good enough or failing? This short clip featuring a global restaurant brand provides insights on the proper answer.

Becoming a Class of One Feb 4, 2020: Class of One
Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Guest Services, Hotel Operations and Business Strategies

"Adequate" is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional. This workshop examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own "class".

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Preventative Maintenance for Profitability Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

Qualities of Leadership Jan 30, 2020

Hospitality needs qualified leaders

Leadership and Service

11 Minimum Guidelines for Going Green Mar 22, 2019: Below is a list of actions properties of any size should take to stake their claim as an eco-friendly establishment. Each step contains further tactics, including case studies, statistics, and additional resources. AH&LA members who have further questions may get one-on-one advice from our Green Guru.

Hospitality Tip of the Week: Simple gratitude on all we have to be grateful for Feb 17, 2019: I encourage you to take less than 10 minutes to step back and enjoy this video message
I shared this with many of my LinkedIn groups
and the response was positive from around the world!

Professional Key Learnings of Hospitality Feb 15, 2019

ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The third article in this series is by successful hospitality executive, educator, author and consultant, John Hogan...

The Heart of Hospitality Remains Service Feb 14, 2019