Recent Articles in Hospitality Training

Now is the time to invest in Your People
Jul 26, 2016

Now is the time for hospitality business owners and managers to invest in their teams. As we rebuild our focus into an anticipated recovery over the next 8-24 months (depending on the particular forecast for specific markets), those practical industry leaders will recognize that now is the time to pay attention to those professionals in our organizations who are the key components of why guests will stay with our businesses.

Focus on Professional Development
Jul 26, 2016

Focus on Professional Development - Learning is a lifetime journey!

Starting this week, read a book about people in hospitality and/or business who have become successful in the area of your choice.

 Read at least one similar book per month for the next six months and see how your perspectives have grown.    

Videos Show Hackers Refining Hotel Lock Trick That Opens Millions Of Rooms
Jul 21, 2016

Videos Show Hackers Refining Hotel Lock Trick That Opens Millions Of Rooms

Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service?
Jul 14, 2016

Interesting perspectives on Customer Service

Nordstrom’s Old Employee Handbook Had Only 75 Words

Uplifting Service: Authors@Google
Jul 14, 2016

Ron Kaufman discusses his New York Times bestselling book Uplifting Service, which offers a proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés

A Baker's Dozen of Fundamentals for Retaining Quality Staff
Jul 11, 2016

Every economy has its cycles and demand in the hospitality industry for quality lodging will have its peaks and valleys. The availability of quality staff in hotels is a critical reason why it is essential to retain quality staff in all cycles. The cost of turnover for a line level position is estimated to be as much as $6,000 according to research1 by Cornell University faculty. 

"Cyber Accessibility" is the new frontier for ADA lawsuits.
Jul 3, 2016

"Cyber Accessibility" is the new frontier for ADA lawsuits.
Your next DOJ investigation or ADA class action could be just a mouse click away!

Martin H. Orlick is one of the top ADA defense lawyers in the country, having helped clients with more almost 500 ADA cases for hotels and other businesses. He predicts that "Websites are the next frontier of ADA litigation," and warns that "a DOJ investigation or lawsuit is just a mouse click away."

A Practical guide to set up your recycling programme
Jul 3, 2016

Did you know? • Every employee generates 75 kg of paper waste in a year • Possible examples: - paper – plastic cups - cardboard – cans - plastic bottles – general waste • Identification of contractors who pick up recycling waste

10 Hotel Sales Mistakes to Avoid in Today’s Competitive Marketplace
Jul 2, 2016

Mistakes do happen – that is human, understandable and part of our professional learning cycle. What we need to remember is to improve and learn from those mistakes by not repeating them needlessly.

The ultimate customer service story
Apr 1, 2016

An inspiring customer service story about a room service associate at a Marriott Hotel

5 Reasons People Fail (& What to Do Instead)
Mar 17, 2016

Why do some people achieve their goals while others fail? Writer Geoffrey James believes it's because successful people manage to overcome five barriers that, in many cases, guarantee failure. Here are those barriers and how to overcome them:

The Naked Truth About Hotel Reviews
Mar 15, 2016

Customer reviews are vitally important. They can make or break a hotel and its reputation.

• Who writes these reviews, how often, and on what sites?
• Do men or women complain more? Which gender is more prone to give a better rating?
• Does the hotel’s star-rating have any bearing on the reviews it receives?

Insights and answers from Olery and other sources reveal the history of customer reviews and much more. All in this flashy infographic.