Recent Articles in Hotel Safety & Security

Engineering 101: What to do after Years of Deferred Maintenance
Sep 26, 2016

After years of trying to do more with less, the economic outlook is not quite as grim, and fiscal indicators suggest a slow but steady recovery of our once stellar RevPAR and EBITDA indices. So with the future starting to look brighter, savvy hoteliers should consider revisiting some long overdue maintenance that has gone by the wayside, and by now is likely costing you more than it’s saving. In this vein, below are four tips designed help guide you when taking a second look at deferred maintenance projects.

Hazard Awareness: See Something - Say Something
Sep 14, 2016

 Can you identify the materials in the following photographs?

OSHA "Fundamentals of a Workplace First - Aid Program"
Jul 28, 2016

Over the years, one of the more vague sections of the Occupational Safety and Health Act was covered under Subpart K – Medical and First Aid (1910.151-1910.153) This required the employer to ensure ready availability of medical personnel for advice and consultation on matters of work health.  This article gives an overview of how to address the situation and a specific link with answers.

Videos Show Hackers Refining Hotel Lock Trick That Opens Millions Of Rooms
Jul 21, 2016

Videos Show Hackers Refining Hotel Lock Trick That Opens Millions Of Rooms

"Cyber Accessibility" is the new frontier for ADA lawsuits.
Jul 3, 2016

"Cyber Accessibility" is the new frontier for ADA lawsuits.
Your next DOJ investigation or ADA class action could be just a mouse click away!

Martin H. Orlick is one of the top ADA defense lawyers in the country, having helped clients with more almost 500 ADA cases for hotels and other businesses. He predicts that "Websites are the next frontier of ADA litigation," and warns that "a DOJ investigation or lawsuit is just a mouse click away."

Are your safety training programs "THE SAME OLD. SAME OLD?"
Mar 14, 2016

When was the last time you evaluated the training programs for your establishment? Many are mandated under OSHA and the content is fairly well established. But the manner in which you make the presentation is not part of the mandate. With the camera and audio-visual capabilities available for in-house presentations, you have the opportunity of scripting a presentation using members of staff in familiar surroundings and with the uniforms worn by your personnel. This offers the chance to add your special interpretation with multi-lingual format as dictated by the diversity of your employees.

Hospitality Experts detail 5 Point Hotel Defense Plan for Security
Mar 3, 2016

HotelNewsNow.com

Brenda Durham, VP and assistant general counsel for Marriott International summed up hotels’ never-ending fight for security at the 2011 Global Congress on Legal, Safety, & Security Solutions in Travel in Houston.

A Baker’s Dozen of Safety & Security Suggestions
Feb 24, 2016

December 1st of any year marks a number of things for many of us globally, regardless of where we live. The last month of the calendar year is often time for social parties for companies and associations, as well as family gatherings. There are holiday get-togethers for department staffs, retirement celebrations and to mark the end of a (hopefully) successful year.

Early December should also be a focused time of year for those of us in the hospitality world of food service, accommodations, spas/relaxation centers and beverage service. It is a time of refresher awareness in the care of alcoholic beverage service.

The Competition to Cater for Women Business Travellers
Feb 24, 2016

Female centric" - the buzz words at the heart of the new business women's movement - Currently hospitality is extended to many women by many a hotelier. Wanting to remaining competitive and in tune with customer needs and preferences, chains, groups and independent hoteliers are looking at ways to cater specifically for women.

ADA compliance and defense lawyer: ADA experts discuss hottest issues facing the hotel industry today
Feb 20, 2016

There have been more than 15,000 ADA lawsuits filed in the United States. Failure to comply is expensive and bad for business. It is important to be ADA-friendly.

OSHA Compliance For Restaurants
Feb 18, 2016

In an era where whistleblower and retaliation claims outpace every other type of employment claim, one can never tell when a disgruntled employee may file a frivolous complaint. Accordingly, restaurants should take certain basic steps to review and eliminate common, often overlooked OSHA violations. As a bonus, improved OSHA compliance will also reduce hazards and provide a non-union employer an opportunity to demonstrate interest to its employees, as well as better engage them in the company's success. Such efforts will improve morale, productivity and customer service, and likely reduce employee grievances and legal claims.

Here are some areas of concern, and some practical steps, applicable to any restaurant setting:

Your Hotel may be old, but the way you deliver service should not be... Just ask Mickey Mouse
Feb 17, 2016

Hong Kong based, international Hotelier Terence Ronson provides a very comprehensive overview of how service should be delivered in this PERTLINK Blog.  He uses examples of service excellence in housekeeping, front office, safety/security,  hotel marketing and sales, food & beverage, hospitality training and general management.  The details are very specific and he also addresses a fundamental in hospitality - success does not come from the age of a hotel, but from the caring of a hotel staff in delivering inspired service.  Enjoy!