The Guest Experience today is as meaningful as any other factor in guest satisfaction and loyalty. Housekeeping and engineering teams can contribute in significant ways, including guest contact and interaction. Take the time for group sharing of successes.
Review & update your hotel web site THIS WEEK, whether you are branded or independent. You must keep your property information, photographs and other details fresh and current!
Schedule this essential task for review every other week on a calendar and assign someone responsible to monitor it.