In conjunction with the 20th anniversary of the Americans with Disabilities Act, the Department of Justice has published a comprehensive set of accessibility requirements for public accommodation facilities, which, with a few exceptions, mandate a higher level of access for individuals with disabilities than the initial 1990 standards. In addition to changing how accessible lodging rooms are dispensed, the new standards for the first time cover exercise facilities, golf courses, and saunas and steam rooms. They take effect in early 2012.
You may be hearing the term “cybersecurity” more frequently these days and wondering how it applies to your small business – if at all. It does. Cyber threats are an issue for everyone, and small businesses are becoming more common targets for such threats and crimes because they often have fewer preventative or responsive resources. So, what do you need to know? Here are some essentials as featured inone of our latest online trainings.
I’m a tremendous fan of Steve Pressfield’s writing. If you haven’t read him, pick up a copy of The War Of Art or Turning Pro. I reread each a several times a year. Every once in a while, when I seem to lose my focus or purpose, rereading either helps me rethink what being a Professional is about. It helps me rediscover what I am here to achieve,
As we wrap up the year, reflecting on what it is to be a professional is important, so I thought it would be useful to highlight the qualities Steve says the Professional possess. I’m just listing them, they are pretty self-explanatory, but if you need explanation, look at the books.
From Pricing Complaints to Personal Attacks: How to Respond to Challenging Guest Reviews. By Daniel Edward Craig
Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you catch your breath and clench your fists. How should you respond? Or should you respond at all?
If you don’t respond, you leave travelers to draw their own conclusions. If you do respond and say the wrong thing, you risk make things worse.
The SBA and Agility Recovery recently hosted a free webinar giving tips on how to prepare for Hurricane season. But it doesn’t matter if you’re in the Gulf Coast or the Upper Midwest—all kinds of risks exist, and small businesses are particularly vulnerable.
While the majority of nonprofit organizations have a social media presence, only 45% of foundations use social media. The Foundation Center surveyed over 1,000 foundations across the U.S. to dig deeper into what’s trending with foundations and social media. My firm Rad Campaign had an opportunity to dig into the survey data and team up with the Foundation Center to produce an infographic that reveals some interesting trends. Check out the highlights below.
Email marketing has become a critical driver of repeat customers and new leads, and these days no small business can afford to do without it. But there are so many options and features to navigate—how do you choose?
We’ve compiled a list of ten worthy options for email marketing services for small businesses, each with its own advantages depending on your needs.
This dissertation looked to understand labor turnover through managerial and expert perspectives on what trends look like in hotels across the world, and how and why high turnover trends are problematic. There are also the concerns of how the external environments influence the outcome of year-on-year turnover rates, and what concerns the individual hotels.
The use of a case study allowed the comparison of multiple hotels from different continents, cultures, and companies. No two hotels expressed the same exact strategy in hiring, training or the culture within the hotel. Each manager reacted and responded differently to the idea of exploring the labor turnover rates in their hotel, and from each interview can draw varying conclusions to why high turnover is present and problematic. The experts were able to shed light on the topic from different perspectives, as well as acknowledge their own frustrations of the industry and potential strategies to ‘fix’ high labor turnover.
As we nearly at year end, I can't wipe away the feeling that as far as the economy is concerned, we are still on a wild roller coaster ride. I'm just not sure though if we are on the incline, or just about to reach a peak with yet another stomach churning steep decline in our midst. Whichever way it goes, these are for sure interesting times we live in.
Without doubt, one of the most disruptive technologies that we coexist with is Apple's ecosystem - called IOS. It is as omnipresent as the air we breathe, and I doubt a conversation regarding technology goes by, without some mention of this beast.
Posted by Dave Brock
