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Sleep as the Main Driver for More than Just Guest Satisfaction Nov 6, 2013: Following the research from Six Sigma, doctors and hospitals and J.D. Power's market survey, it is clear that it is time for hotels to take sleep to the next level and assist in a person's health by providing one of the solutions that really delivers guest satisfaction; a bed that works. As a guest, you spend most of your time there, so it needs to be comfortable, and exceed your expectation!

The relationship between the guest and the bed is a personal matter and while hotels are looking for the best solutions, here are some facts and thoughts:

Hotels receive training to spot sex trafficking Nov 5, 2013: Positive local attention to a serious issue facing many cities/hotels in the USA

Shattering Shower Doors Nov 3, 2013: The reports on social media sites, like Twitter, have pictures attached to them with glass covering bathroom floors. Captions read: “Shower doors do explode.” “What a way to be woken up.” Some of them show chilling images of bloody footprints where the unsuspecting victim had only one way to escape.

Hoteliers Wary of Discounting as they Evaluate the Long-Term Effects on Brand Perception Oct 29, 2013: Five years ago, as the recession hit and consumers began tightening their purse string, hotels have responded with discounts and sales. Consumers have quickly become addicted as shown by the Hotwire® 'Britain on Sale' report released earlier this year: more than half of today's consumers never or rarely pay full price when they shop, 57 per cent use discounts and buy items on sale, and 90 per cent say they will continue to look for discounts and sales in the same way even if their economic situation improves.**

Family and Medical Leave Act Oct 26, 2013: Overview

The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage under the same terms and conditions as if the employee had not taken leave.

Succession planning - “ALL IN THE FAMILY” COLUMN Oct 24, 2013: Succession planning is a method of forecasting future events and predetermining their outcome to the closest possible scenario. It is truly a vital step in the process of preparing next generation family members to inherit opportunity, responsibility, values and wealth. Thus, succession planning must involve close advisors, key personnel in the family’s business and family members.

Maximizing TripAdvisor Oct 21, 2013: TripAdvisor - There's No Secret. It's About Pure Hospitality!

Six Questions Hoteliers Should Ask to Evaluate Sustainable Technologies Oct 21, 2013

When hoteliers and vendors communicate early on to evaluate a common series of due diligence issues, it enables both parties to rapidly and efficiently identify whether a technology, service or product makes sense for a particular hospitality asset.

Millennials want to help your brand share its story Oct 20, 2013: A lot of marketing attention has been focused on the trends and habits of the Millennial generation, and for good reason. The demographic is about 80 million strong and represents the largest group of consumers ever

Rethinking A Glass Ceiling in the Hospitality Industry Oct 16, 2013: Despite well-publicized exceptions, women are the minority in the highest levels of executive leadership—a phenomenon traditionally attributed to workplace barriers collectively termed the glass ceiling.

Newer research, however, increasingly implicates self-imposed barriers to women’s advancement. This suggests that barriers to women might be undergoing a “shift” whereby personal priorities hold greater influence over advancement opportunities than do traditional workplace barriers.

INFOGRAPHIC: The State of US Small Businesses Oct 16, 2013: How many small businesses are there in the US? How many are businesses of 1? How many new businesses are started each month? How much revenue/year do small businesses make? What are the fastest growing categories of small businesses?