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Hospitality Food Sanitation Chemicals - A New Business Model Mar 11, 2015: The Current Industry Business Model

Beyond dilution control equipment, not much has changed for the large sanitation chemical providers. Their business model remains based on selling more chemical volume (price competitiveness). Their sales representatives are still rewarded on sales volume (which equates to chemical volume) and in our capitalistic system - rewards drive behavior.

Consider the following: if a sales representative is financially rewarded on volume sales, what is he/she incentivized to do? Read on yo learn more

Hospitality Conversations™ – Understanding the Developing Perspectives in Quality Assurance (Part 1 of 2) Feb 10, 2015

Quality is one of those words that seem to be often defined as, "I'll know it when I see it", and yet less than stellar real world experiences in hospitality demonstrate that excellence does need additional definition. This series on Quality reached out to a well-known, international company that works with many different types of hotels, as well as other hospitality and service businesses. The company, through research and consulting, works to assist their clients to better understand existing customer experiences and to identify unmet customer needs and wants.

Best practices in pricing and price optimization Jan 25, 2015

Story Highlights

When contemplating a price change, firms need to first assess the required demand response to make the price-change contribution positive.
Revenue managers need to think like marketers—making sure their price changes and promotions are targeted at price-sensitive customers.
A recent study found OTAs significantly increase reservation volume at non-OTA channels (hotel’s own website, call center, traditional travel agent, etc.).

What's the Problem? and The Solution Is™ Addresses SEO for Hotels Jan 25, 2015: What's the ProblemTM?
Knowing where to look and what to do in order to maximize Search Engine Optimization.

The Solution Is™
More than 100 specific answers for today's hoteliers to tackle this must-know issue.

35 Habits of the Most Productive People (Infographic) Nov 4, 2014

Stop, look and listen before investing in hotel tech Oct 13, 2014

Terence Ronson, HospitalityEducators.com Guest Columnist

STOP. LOOK. LISTEN. Three simple, potentially life-saving actions drilled into us by our parents and teachers when we are about to cross the road. This sound advice is relevant to all manner of junctions into which we encounter. But for the purpose of this column, none is more relevant than understanding where we are and where we are headed with hotel technology.

Terence Ronson, Guest Columnist, HospitalityEducators.com

8 tips to make your unique business work Aug 23, 2014: Offering unique products and services are key points of having a successful business. But how do you make your ideas work and give a lasting impression?

What does the new Google Pigeon update mean for your hotel? Aug 15, 2014

6 tips to help finance an independent hotel Aug 14, 2014: 6 tips to help finance an independent hotel

HBR Blog Network Coping with Career Regret Aug 1, 2014: HBR Blog Network

Coping with Career Regret

by Priscilla Claman

New jobs appear on job boards, and many colleagues and friends move on to new careers or go off to graduate school. If you aren't moving with them, you can become vulnerable to "should have" thinking.

The should haves are hard to turn off. "I should have gotten that promotion." "I should have never chosen Public Relations." "I should have left my job long ago." These should haves eat at you, particularly if you are comparing your career to the careers of others.Dwelling what you should have done is especially destructive because it carries a feeling of futility. Once that happens, anger and resentment build up, and you quit trying. This is painfully obvious to others — you won't get the best assignments, and honestly, people avoid those who have palpably bad attitudes. Instead of toiling through the negativity, you have to change your thinking altogether.

Understanding the Meaning & Power of Breakfast.By Dr. John Hogan Jul 28, 2014

Paying appropriate attention to the markets and guests we serve lessens the risk of losing the loyalty of a guest. This article addresses trends and mistakes many properties of all product segments are making in their breakfasts, which increases the danger of it becoming a commodity rather than a unique experience.

This article offers specific examples of successful properties that choose to focus on their ingenuity with special touches to pleasantly surprise and impress their customers.