Elsworth Statler has been described and considered one of the most innovative and creative of hoteliers of all time.  He is credited with many of the practices and construction methods that became industry standards.

In addition to the physical amenities he stressed and introduced, he recognized that guests had to feel appreciated.   To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE.

The following has been updated by Dr. John Hogan, CHA CHE MHS