This Glossary focuses on the Marketing and Sales areas of the hotel.   HospitalityEducators.com members receive a 75% discount.

This Glossary focuses on the Marketing and Sales areas of the hotel.  Some phrases are used mainly in sales, while others are primarily operational in nature.  In larger, full service hotels, the Rooms Division will include those departments that service the non-food and beverage areas.  The largest of those departments are Front Office and Housekeeping.  For ease of use, this Glossary is divided into two sections:  Marketing & Sales Emphasis and Operations & Management Emphasis.